Customer Support Jobs in Web3

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Job Position Company Posted Location Salary Tags

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Worldcoinorg

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$54k - $62k

Crypto.com
$87k - $92k estimated
Hong Kong, Hong Kong SAR
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Senior Trading Support Analyst, Treasury

Hong Kong, Hong Kong SAR
Corporate – Treasury /
Full-time /
Hybrid

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Responsibilities

    • Monitor real-time risk/P&L/funding/system health status of trading portfolios
    • Covers trading hedging/reporting/supporting
    • Conduct post trade analysis of trading strategies and algo performance
    • Optimize working flow and improve operation efficiency
    • Work with quant traders/ developers/ risk managers to improve our execution/ booking logic/ funding management
    • Handling ad-hoc treasury management
    • Manage ad-hoc treasury tasks and support day-to-day treasury operations

Requirements

    • Degree in Finance/ Finance discipline Quant related disciplines
    • Minimum 2 year of experience with trading or working in trading related disciplines
    • Have exposure to Python and an interest to expand your technical skills.
    • Have strong analytical skills and pay high attention to details.
    • Work under high pressure efficiently
    • Knowledge of risk management frameworks and PnL reporting tools
    • Experience with crypto trading platforms or financial derivatives is a plus
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What is the role of a customer support?

A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it

This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features

The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.