Customer Support Jobs in Web3

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You'll Be Doing:

• Regularly communicate with VIP customers to understand their needs and feedback, provide personalized services and solutions, and increase the stickiness of VIP users with the platform.
• Actively promote the company's products and services, introduce the latest developments and product advantages to customers, and enhance customer awareness and loyalty to the company's brand.
• Independently complete user profile analysis, meticulously record customers’ business needs, transaction habits and etc. to better understand customers and provide efficient, professional, and thoughtful services.
• Work closely with internal teams such as product, operations, customer service, and technology departments to ensure the provision of one-stop quality services to customers. Besides, conduct user invitation interviews and promote product improvement.
• Actively learn about industry trends, grasp the advantages of competing products, promote team processes and product optimization, and help achieve departmental goals.

What We Look For in You:

1. Bachelor's degree or above, with more than one (1) year of experience in VIP customer operations.
2. Flexible and adaptable, adept at converting the emotions of VIP customers and providing personalized services.
3. Possess good communication skills, negotiation skills, and interpersonal skills.
4. Have a high sense of responsibility, integrity, and teamwork spirit, and be proactive in problem-solving.
5. Have a good personal image.
6. Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
7. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + KPI Allowance + Annual Increment).
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations