Customer Support Jobs in Web3

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Job Position Company Posted Location Salary Tags

Easygo Gaming

Melbourne, Australia

$59k - $102k

Kraken Digital Asset Exchange

Dublin, Ireland

$63k - $101k

Wallet

Remote

$81k - $83k

Immutable

Australia

$82k - $186k

Brave

San Francisco, CA, United States

$116k - $137k

Kyber Network

Puerto Rico

$45k - $75k

Edge & Node

Remote

$90k - $118k

OKX

Kuala Lumpur, Malaysia

$54k - $80k

Afterpay

United States

$167k - $204k

Gate.io

APAC

$54k - $70k

Shakepay

Montreal, Canada

Horizon Blockchain Games

ASIA

$18k - $31k

Crypto.com

Sofia, Bulgaria

$59k - $102k

Crypto.com

Sofia, Bulgaria

$59k - $102k

Kraken Digital Asset Exchange

Mexico

$63k - $101k

VIP Customer Service Representative

Easygo Gaming
$59k - $102k estimated

This job is closed

Act as a VIP Account Manager by building and maintaining strong relationships with VIP customers (sports and casino) across the Easygo brands.
  • Provide VIP customers with industry-leading customer service and gaming experience.
  • Articulating an extensive knowledge of our products which leads to resolving customer issues.
  • Monitor VIP customer behaviours, interests, and trends to ensure that customer expectations are met.
  • Engage with VIP players and at times other players including the chat room on site, email, Telegram and any additional platforms required.
  • Collaborate with other departments to improve the overall customer experience.

  • Experience working in a customer service environment
  • Excellent communication and writing skills are required

  • It would be a bonus if you also had (Desirable skills):

    • Sports & Gambling knowledge advantageous
    • Cryptocurrency knowledge would be advantageous
    • Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
    • Australian work rights are preferred.

    EAP access for you and your family
  • A full-time barista who will make you coffee, tea and fresh juices
  • Daily catered breakfast
  • Free soup on Tuesday’s
  • Massage Wednesdays - we get professionals to do this!
  • Friday parmas/pub lunch, plus happy hour in the office from 4pm
  • Fun office environment with pool tables, table tennis and all your favourite gaming consoles
  • Paid volunteer day
  • Flexible working hours
  • Help yourself drinks fridges and snack shelves
  • And we have many many more initiatives that we will be rolling out over the next 12 months.

    “We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”

    We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

    What is the role of a customer support?

    A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it

    This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features

    The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.