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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Unlimit | CY Office | $63k - $77k | |||
Ledger | Paris, France | $63k - $102k | |||
Crypto Finance AG | Zurich, Switzerland | $117k - $122k | |||
Kiln | London, United Kingdom | $87k - $87k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Shakepay | Montreal, Canada |
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QuickNode | Miami, FL, United States | $82k - $92k | |||
Edge & Node | Remote | $100k - $500k | |||
Crypto.com | Sofia, Bulgaria | $155k - $163k | |||
Bitcoin.com | Remote |
| |||
Entangle Labs | Dubai, United Arab Emirates | $54k - $120k | |||
Ston.fi | Remote | $63k - $75k | |||
Ripple | Geneva, Switzerland | $63k - $100k | |||
Blockchain.com | London, United Kingdom | $63k - $77k | |||
Ledger | Paris, France | $72k - $102k | |||
OKX | Istanbul, Turkey | $117k - $127k |
Unlimit
$63k - $77k estimated
This job is closed
Merchant Support Specialist (English and Russian speaking)
CY Office
Customer Success â Client Relations /
Full-Time /
On-site
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About Unlimit
Â
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, Banking as a Service (BaaS), and an on-ramp fiat solution for crypto, DeFi, and GameFi. The companyâs mission is to deliver solutions that eliminate financial borders, enabling businesses to operate locally and internationally easily across Europe, the UK, LatAm, APAC, India, and Africa. Unlimit has over 500 employees across 16 offices and five continents, including London, Frankfurt, Singapore, SĂŁo Paulo, Hong Kong, and Mexico. For further information, please visit https://www.unlimit.com
About the role:
Due to the constant growth and increase in the volume of work, Unlimit is looking for a Merchant Support Specialist to join its international team.
Responsibilities:
- Manage merchantâs operational queries and issues for successful resolutionÂ
- Proactively educate merchants on a range of topics including using and navigating Unlimintâs portals, reports, and reconciliationÂ
- Troubleshoot, analyze, resolve, track, escalate, and document various technical problemsÂ
- Monitor and report on processing performanceÂ
- Collect merchantâs feedback and share it with internal teams to help identify potential new features or solutions Â
- Work together with various internal stakeholders to resolve client inquiries and to guarantee a high-quality project deliveryÂ
- Proactively work to identify opportunities to improve the customer journey/experience
Your experience and mindset:
- University degree or equivalent in Economics, Business Administration, or relevant field of study Â
- At least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services/banking industries Â
- Has 1-5 years experience of working within a customer-facing environment Â
- Excellent problem-identification and problem-solving skills Â
- Excellent communication skills; comfortable with leading meetings with C- level contacts
- Experience in managing customer relations (internal/external)Â Â
- Able to accurately perform under pressure Â
- Able to effectively cope with change Â
- Previous experience in the e-commerce payment industry is preferred Â
- Good command of both English and Russian (written and spoken)
- Excellent IT skills including Microsoft Windows and Office, and common web browser settings and configuration (e.g. Chrome, Safari)Â Â
We offer:
- Attractive monthly salary paid in line with experience
- Vacation, sick, and paid holidays
- Full-time: 5/2 (Saturday and Sunday days off)
- Modern workplace with all necessary equipment based in Cyprus (Limassol)
- A team of top international professionals to learn from
- Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.