| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Bitcoin Depot | Manila, Philippines | $54k - $96k | |||
Bitcoin Depot | Atlanta, GA, United States | $59k - $102k | |||
Nethermind | London, United Kingdom | $79k - $79k | |||
Luno | Cape Town, South Africa |
| |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Keyfactor | London, United Kingdom | $63k - $114k | |||
Numus | Remote | $13k - $85k | |||
CoinTracker | Remote | $125k - $300k | |||
Kraken Digital Asset Exchange | Philippines | $63k - $100k | |||
Kraken Digital Asset Exchange | Philippines | $63k - $100k | |||
Fireblocks | Singapore, Singapore | $63k - $82k | |||
Fireblocks | New York, NY, United States | $70k - $92k | |||
Gate.io | APAC | $54k - $80k | |||
Gate.io | Remote | $100k - $108k | |||
Olliv By CoinFlip | Chicago, IL, United States | $54k - $102k | |||
Aave Companies | Cork | $155k - $163k |
This job is closed
Bitcoin Depot is seeking a Customer Service Agent to manage customer queries and complaints. This would also include resolving incoming tickets, transferring non customer related queries to the proper departments, and working with a team of agents looking to achieve the same goals! To exceed at this job, patience is needed for unruly customers as well as minimal computer experience.
Bitcoin Depot is the largest multi-cryptocurrency ATM Networks in the world offering users the ability to buy and sell Bitcoin, Litecoin, and Ethereum instantly at 15000+ locations made up of BTMs and BDCheckout locations. Our mission is to bring cryptocurrency to the masses.
We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. Additionally, we recently announced a definitive agreement for becoming a publicly listed company.
Responsibilities
- Promptly and politely answer incoming calls, tickets and chats messages from customers.
- Answer calls from 3rd party support vendors and answer questions related to status of ATMs. Transfer these calls to the appropriate department as necessary.
- To work in tandem with other departments within the organization to report and resolve any relatable inquiries.
- Accept or reject account approval submissions
- Troubleshoot customer account inquiries
- Properly document and noteate reports of scam or fraudulent activity.
- Process compliance related tasks with precision and attention to detail.
- Meeting and maintaining Key Performance Indicators (KPIs)
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.