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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | South East Asia |
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Binance | Istanbul, Turkey |
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Binance | Middle East & North Africa |
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Binance | Europe |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
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Protocol Labs | remote | $11k - $80k | |||
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Bubble | New York, NY, United States | $14k - $33k |
Binance
This job is closed
Financial Derivatives Specialist (Customer Support English)
South East Asia /
Customer Support – Customer Support /
Full-time: Remote
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
The Customer Service Specialist for our financial derivatives will be focused on providing support and solutions regarding Futures, Margin, Options topics. The product is becoming more and more complex, and we are building a specialized team that will deal with complex functionalities.
Responsibilities:
- Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
- Solve customer complaint issues, and create and document report analysis
- Optimize customer complaint processes and improve service quality
- Handle unpredictable emergencies in an efficient and timely manner
- Perform adhoc tasks and reports assigned by shift leader and/or managers
Requirements:
- Bachelor’s degree or diploma, preferably in finance-related major
- Prior customer support experience with exposure to an e-commerce or financial industry background is a must
- Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
- Familiar with CS operation and business processes, with a strong ability for problem solving and strong number driven approach
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.