Customer Support Jobs in Web3

Infrastructure and Technical Support Engineer- +8 / Asia time zones or GMT (UTC) - 8 / US time zones, Blockchain

About Clearmatics

Clearmatics is a blockchain protocol engineering company that builds decentralised financial market infrastructures that are more open, efficient, and resilient than those serving legacy market structures of today.

We have a bold vision for this new market infrastructure - enabling market participants to solve currently unaddressed problems of the real economy, including "missing markets" problems. We aim to achieve our vision through technologies that allow peer-to-peer trading and settlement within new markets, and with digital assets whose values track real-world risk factors that currently have no suitable expression in legacy markets.

No matter the nature of a risk factor, whether macro-economic or relating to real-world metrics such as climate data, our mission is to make important risk factors tradable; by anyone, anywhere, without reliance on financial intermediaries. We are building this new infrastructure in collaboration with incredible trading and blockchain communities.

Clearmatics was founded in 2015, and we have ever since been committed advocates of Open Source development, and active participants in the blockchain and cryptography research communities. We've also been an active participant and supporter of decentralized infrastructure initiatives including Enterprise Ethereum Alliance.

We're growing our team and are looking for anInfrastructure Support Engineerto join us and become part of our journey.

Our stack is Ethereum-like, so familiarity with -- and passion for -- the space is key.

Some of the areas we tackle include blockchain infrastructure optimized for financial use-cases, protocols for specific applications (such as smart contract-based derivatives, synthetic assets, cryptocurrency stabilization, ...), scalability and privacy through cryptography (zkSNARKs, multiparty computation, private transactions/assets).

Responsibilities

• Availability in a time zone different from UK/Europe - i.e. Asia or Americas
• Blockchain Node operations (monitoring, fixing/debugging, provisioning, issue management, test & diagnosis), with progressive use of automation
• Community involvement on Node operations questions (handling questions, triaging issues)
• Non-node infra support (backups; DNS admin; websites; CI/CD pipelines / automation; advice & support to team members)
• Support Autonity users in Discord, Github, and other community spaces to resolve their technical issues
• Escalate new issues to the Autonity development team and follow them through to resolution
• Assist the Autonity development team with testing and reproducing issues and gathering diagnostic information
• Support the creation and maintenance of documentation (both tech doc, and process)
• Assist with diagnosing application, network, or system performance problems and bottlenecks

Requirements - Must have

• Good understanding of Layer 1 blockchain protocols and Ethereum in particular
• Experience with EVM blockchain systems (deployment of smart contracts, understanding of Ethereum gas model, understanding of PoW vs PoS, …) – not necessarily professional experience
• Ability to work GMT (UTC) +8 / Asia time zones or GMT (UTC) - 8 / US time zones
• Strong written and verbal English communication skills to handle client/user facing communications
• 2+ years hands-on system administration experience with critical Linux infrastructure and networks, including monitoring, diagnosing, and troubleshooting, in an environment that makes extensive use of automation, scripting, CI/CD, and infrastructure-as-code methodologies
• Demonstrated ability take a proactive and flexible approach to problem-solving while maintaining high-quality documentation of processes, issues, and solutions
• Knowledge of UNIX/Linux system internals, TCP/IP, and debugging tools

Nice to have

• Demonstrated involvement in Open source projects, blockchain-related communities and online spaces
• Experience with Linux performance engineering
• Python, Solidity, or Go (Golang) programming experience