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Gate.io
$54k - $72k estimated
This job is closed
Project Operations Support Specialist
ASIA /
BUSINESS DEVELOPMENT – BUSINESS DEVELOPMENT /
Full-time remote
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Our VisionÂ
As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.Â
We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?Â
What you will be doing
- Support daily operation activities – e.g. onboarding, marketing activities, expansion, and problem-solving.
- Build and improve sustainable relationships with partners.
- Identify potential operational gaps with internal and external stakeholders.
- Work closely with BD teams for better operation outcomes.
- Perform basic data analysis related to the on/off-ramps program.
- Write and publish announcements and other product documents.
What we are looking for
- Bachelor's degree or above.
- Fluent in English listening, speaking, reading, and writing.
- 1-3+ years of experience in operations.
- Proactive work attitude, problem-solving skills, adaptability, and team spirit.
- Knowledge of data analysis preferred.
- International education or work experience is preferred; finance related background is preferred.
- Experience in crypto or payment industry preferred.
We areÂ
A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.Â
Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values.Â
Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.Â
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.