Web3 Internships

Department environment

The Client Service Support team is expanding to support the 24/7 service for our full contingent of global clients. We’re looking for Client Service Support Advisors who have a passion for providing an exceptional client experience and will relish the opportunity to join a fast-growing business to be the first line of defence for our clients. In this role you will have the opportunity to work alongside the broader Account Management Team and a number of experts in the industry.

As the team is expanding to 24/7 support, our team will work on a shift pattern where you will be required to work 5 out of 7 days in a rotation. You will be required to work weekends and evenings, to ensure we are providing our clients with the best possible service.

Key Responsibilities of the role

We’re looking for a talented individual to join our Revenue team for an unforgettable 8-week internship. As one of our interns, you will bring your own unique perspective as a learner, together with your academic knowledge, technical skills, and enthusiasm, and will gain a comprehensive introduction to our business.

Your experience, skills and knowledge

Your main responsibilities will be to attend, help and shadow how the team is:

• Acting as the first line of defence for the client, answering all queries that come through via email and phone.
• Ensuring we are the point of contact for our clients to manage BAU queries by closing them out, internally in the team or working with internal stakeholders from front to back.
• Managing client’s expectations whilst taking ownership and accountability of queries
• Building close working relationships with all Account and Relationship Managers and the wider business.
• Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity

Essential

• Studying a Technical Degree.
• Learning technical skills related to the industry.
• High sense of responsibility and confidentiality.
• Confidence and enthusiasm when sharing ideas internally.
• Excellent verbal and written skills.

Desirable

• Knowledge of the Fintech industry.

About the internship

Successful candidates will spend 8 weeks working with our xxx team in the summer months. This will include:

• £14 per hour
• 8 weeks programme
• 1st July start date
• Opportunity to learn from experienced professionals
• Fantastic London head office working environment – Soho, Blockchain House
• 5 days on-site

Benefits

• Pension contribution by Copper.
• Unmind access.
• Breakfast and office refreshments.

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. So bring us your experience, perspectives and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets.