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Job Title: Head of Fulfillment – Yieldschool

Who We Are

Yieldschool is a crypto investment consultancy serving high-net-worth individuals. We help investors (our ‘Members’) avoid financial loss and make financial gains through a system to intelligently invest onchain. We are three years old with a proven track record of outsized returns and premium service. The rate our company hit $10M in revenue is in the top 0.3% of private companies. Our culture is geared to deliver a deep and valuable experience to the market.

Our Mission

To be the global standard for crypto asset wealth consulting. To achieve this, we need an A-player to lead fulfillment, ensuring our Members receive best-in-class service, renew, and continue their engagements with us.

The Role

You will scale and lead our fulfillment systems to handle $10M/month by end-2026 with industry-leading NPS and satisfaction. You will be directly accountable for client experience, retention, renewals, upsells, and some of fulfillment operations. You’ll hire and manage a team of A-players, instill standards, and design a culture of service and proactivity. This is not a maintenance role. It’s about building the systems and people to deliver world-class fulfillment at scale while keeping client disputes/refunds below 3% and NPS above industry benchmarks.

Known Outcomes You Will Be Responsible For

- NPS exceeds 45 by end Q2 2026 with 20%+ of new clients surveyed.

- NPS exceeds 70 by end Q4 2026 with 20%+ of new clients surveyed.

- 20%+ of new Q1 & Q2 clients renew or upsell.

- Maintain <3% dispute/refund rate in Q1 & Q2 2026.

- Build, identify, and manage a team of A-players.

Competencies You Must Bring

- Crypto native (or willing to rapidly build yourself into one).

- Calm and objectively accountable. You treat matters as black & white.

- Moral integrity. You honor the higher standard that is beyond financials.

- Hungry. You push for results, even at the cost of daily consistency.

- Proven experience building and scaling fulfillment or client success functions in fast-growth companies.

- Sharp leadership instincts: you set standards, hire talent, and cut bad fits fast.

- Systems thinker: you can design repeatable processes that scale without sacrificing quality.

Compensation

- $10K base + Target Bonuses. OTE $12-$17K+/month.

- Performance-based bonuses tied to NPS, renewals, and upsells.

- Path to Chief Operating Officer or Chief of Staff within the organization.

Location

Remote. Must be available in Slack 9am – 8pm EST, Monday through Friday.

Who You Are

You are not a “customer service manager.” You are a builder and a leader. You have a track record with specific results that you can reference. Example: "I built the client relations team from 3 to 20 representatives and designed and implemented the start-to-finish customer journey that drove monthly revenue to increase from $300,000 to $4,000,000." The majority of your reference checks will praise you. You see fulfillment as the most important driver of client satisfaction. You thrive under specific targets and communicate frequently and clearly.

Application Instructions:

To apply, please send your application to [email protected].

📌 Important: Along with your CV/cover letter, please record a short Loom video (2–3 minutes) introducing yourself and explaining:

1. What are your top 3 career goals for the next 3–5 years?
2. What part of client work do you least enjoy or struggle with?
3. Give us an example of a metric-led result you delivered.

WE WILL NOT CONSIDER YOUR APPLICATIONS IF YOU DON'T FOLLOW THE INSTRUCTIONS.