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Operations Associate - Crypto Settlement
APAC /
Operations – Settlement & Reconciliation /
Full-time Employee
Apply for this job
Join the leading Crypto Brand in the Philippines!
Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. A regulated entity, Coins is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of payment services.
What You Will Do
- Oversee daily customer operations of Coins.ph crypto services and Coins Pro (order-book exchange), which includes transaction processing, service monitoring, and incident reporting and handling
- Respond to escalated customer crypto concerns and issues
- Work with the Settlement (Crypto) team to monitor and analyze weekly KPIs and identify gaps and points for improvement to provide excellent customer experience
- Work closely with Crypto Treasury, Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency
- Able to follow and understand the latest developments in the cryptocurrency space
- Perform other related duties and tasks as may be required from time to time
What You Will Need
- Fresh graduates are welcome to apply
- Passionate about building long-lasting customer relationships and optimizing processes
- Internship experience in Operations, Settlement or Reconciliation at a digital asset firm or financial institution is a plus
- Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and knowledgeable in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done
- Drive, ownership, and execution is at the core of our culture
- Interest in Web3 and prior cryptocurrency trading experience
- Knowledgeable in trading different products (fiat or crypto)
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