| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Ramp | Warsaw, Poland | $32k - $80k | |||
Crypto.com | Seoul, South Korea | $72k - $112k | |||
Ledger | Paris, France | $41k - $80k | |||
Crypto.com | Hong Kong, Hong Kong | $84k - $113k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
SkyTrade | Remote | $12k - $48k | |||
BitMEX | Hong Kong, Hong Kong | $90k - $145k | |||
Crypto.com | Singapore, Singapore | $63k - $100k | |||
Crypto.com | Singapore, Singapore | $27k - $36k | |||
Presto | Seoul, South Korea | $57k - $72k | |||
Ripple | New York, NY, United States | $176k - $220k | |||
Robinhood | Bellevue, WA, United States | $161k - $190k | |||
Uniswap Labs | New York, NY, United States | $144k - $176k | |||
Public | New York, NY, United States | $140k - $175k | |||
OKX | London, United Kingdom | $83k - $147k | |||
Hiro Systems PBC | New York, NY, United States | $155k - $180k |
This job is closed
🙌🏼 What you will be doing
We’re seeking a Customer Support Agent to provide best possible user experience for our clients. Someone who is excited by the possibilities of working on the intersection of FinTech and blockchain, and by possibility of growth within the area and within the team. Focused and deeply detail-oriented.
This is a shift-based role, and shift patterns span the entire 24-hour period, you will be required to work full-time five days per week (including weekends).
🧩What you will be working on
- Responding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media platforms.
- Providing accurate and detailed information about Ramp Network’s products, services, and platform functionalities.
- Troubleshooting and resolving customer issues related to onboarding, transactions, and technical difficulties.
- Collaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions.
- Proactively identifying patterns or trends in customer inquiries and provide feedback to improve product features and user experience.
- Assisting in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides.
- Contributing to the continuous improvement of customer support processes and workflows, including analysis and creating reports
- Maximizing customer satisfaction, and identifying areas for new / additional training or knowledge checks.
- Mentoring and supporting other team members.
- Maintaining a positive and empathetic attitude while working under pressure to ensure customer satisfaction and retention.
⚙️Our toolkit:
- Slack, Notion, Google Workspace, ClickUp
- Intercom, internal CRM system
🤟🏻What you will bring:
- Previous experience in a customer support role, preferably in the technology or fintech industry.
- Strong interpersonal and communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical individuals.
- Excellent problem-solving and analytical skills, with a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Proficiency in using customer support software and tools for ticket management and communication (i.e. Intercom).
- Proven ability to multitask and prioritize workload effectively.
- Patience, empathy, and a genuine passion for providing exceptional customer service.
- A proactive approach to professional development, eagerness to embrace new challenges and learning opportunities.
🌟Extra points for:
- Familiarity with blockchain technology, cryptocurrencies, and decentralized finance.
- Readiness and/or previous experience in mentoring and supporting other team members.
🤝Our interview process
- 30 min Discovery Interview with a Talent Partner
- Home-based task
- 45 min Final Interview with the Head of Customer Support and CS Team Leader
🪄What’s in it for you?
💸 Competitive salary
Equity package: share in our success
Zero-fee crypto purchases via on-ramp!
5300 - 5700 PLN gross (Employment Contract or Contract of Mandate)
🩺 Health & wellbeing
Private medical care package
Gym pass for you and your partner
Dedicated time off for yearly health check-ups
🧠 Development & Growth
Self-development and conference budget
Language lessons
Internal workshops and activities supporting growth and mental health
🏢 Great working environment
Modern and comfy office in Warsaw, which has everything you'll need to excel and collaborate with your team
Hybrid working
The best laptops and kit to work on
Internal Tech meetups on-site & online
🍿 Socials
Lunch on us twice a week for you to connect your with fellow Rampers
Healthy snacks and beverages in the office daily
Team socials funded by us
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.