Customer Support Jobs in Web3
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | Istanbul, Turkey |
| |||
Ankrnetwork | Remote | $36k - $85k | |||
Chainlink Labs | Remote | $63k - $89k | |||
Coinbase | Remote | $179k - $211k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Chainlink Labs | Hong Kong, Hong Kong | $72k - $90k | |||
Easygo | Melbourne, Australia | $81k - $111k | |||
Blu Selection | Valencia, Venezuela | $76k - $112k | |||
Cryptio | Paris, France | $87k - $106k | |||
Easygo | Melbourne, Australia | $110k - $111k | |||
Binance | Rabat, Morocco |
| |||
Figure | Charlotte, NC, United States | $51k - $61k | |||
Coinbase | Hyderabad, India | $69k - $77k | |||
Fireblocks | Remote | $63k - $82k | |||
Uniswaplabs | Remote | $171k - $180k | |||
Coinbase | Manila, Philippines | $69k - $77k |
Customer Service Representative - (Turkish/English)
TĂĽrkiye, Istanbul
Customer Support – Customer Support /
Full-time: Remote /
Remote
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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Turkish & English, applicants need to also be skilled in English.
This is a remote position, working from home.
Responsibilities:
- Handle back office tickets and live chat, and provide 7*24H online enquiries and email replies services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
Requirements:
- New graduates with passion and ambition are preferred, college degree or above preferred but not required.
- Fluent Turkish language is a must and intermediate English speaker is preferred.
- Experience in customer service, preferably in finance or E-commerce industry will be considered as an advantage.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.