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Crypto.com
$60k - $80k
Customer Service Representative, Series 7 Registered
Portsmouth, New Hampshire
Customer Care – Customer Experience /
Full-time /
Hybrid
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Foris Capital US LLC is seeking experienced FINRA Series 7 Registered Representatives to join our broker/dealer in order to grow the firm’s regulated securities business. As a member of this team, you will be the front line of the firm’s contact with customers to help them with a range of needs from simple to complex via phone, email, and chat.
The successful candidate will have experience and knowledge related to equities trading, margin accounts, and options trading. Your job is not only to help our customers but to help us learn as a company from each interaction so that we can optimize our customer experience and drive more users to our products.
$60,000 - $80,000 a year
Responsibilities:
-Deliver white-glove customer service through phone, email, and chat channels;
-Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process;
-Expand your financial services expertise as you develop deep subject mastery of equities trading, margin accounts, and options trading.
Requirements & Skills Needed:
-Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading;
-Series 24 and supervisory experience are welcome but not required;
-Clean regulatory record with no Disclosure Events;
-Excellent customer service, written, and verbal communication skills;
-Effectiveness and willingness to deliver customer experience through phone and text-based channels;
-Ability to quickly build rapport & credibility with clients;
-Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment;
-Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment;
-Enthusiasm for building a customer service culture.
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.