Customer Support Jobs in Web3

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

• Define and develop world-class customer experiences and features that will drive top-line customer satisfaction metrics for the company.
• Collaborate cross-functionally with other product engineering teams across multiple software projects, apps, data systems and more.
• Strengthen the overall customer journey as one of the founding engineers, shaping new and existing support and CX flows (e.g. chatbots, automated refund requests).

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Software Engineer on the Customer Experience team, you should have 6+ years of generalist software development experience in high-growth startups, plus:

• Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
• Rapidly write and ship high-quality code, and are excited to pick up new technologies and languages in areas of the stack you’re unfamiliar with.
  • We primarily use Python, Elixir, React, JavaScript, Swift (iOS), and Kotlin (Android), although these aren’t prerequisites.

• Exceptional product instincts enable you to first think about users, rather than the best technical solution.
• An interest or experience in Machine Learning solution development.

💰Compensation

For US-based applicants:$178,000/year to $235,000/year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • $1,000 home office setup allowance
  • $150 monthly allowance for cell phone and internet
• Care benefits
  • $450 monthly allowance on food
  • $500 monthly allowance for wellness
  • $5,000 annual allowance towards Childcare
  • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.