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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
BloXroute Labs | Tel Aviv, Israel | $91k - $150k | |||
Triton | Remote | $72k - $120k | |||
Utila | Tel Aviv, Israel | $91k - $145k | |||
Okx | Budapest, Hungary | $63k - $102k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Keyrock | Brussels, Belgium | $90k - $102k | |||
Whatnot | New York, NY, United States |
| |||
Crypto.com | Hong Kong, Hong Kong | $13k - $27k | |||
Keyfactor | Barcelona, Spain | $63k - $77k | |||
Fireblocks | Remote | $70k - $92k | |||
Alchemy | New York, NY, United States | $101k - $120k | |||
bemo | Remote | $81k - $105k | |||
Figure | Charlotte, NC, United States | $97k - $115k | |||
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Easygo | Melbourne, Australia | $81k - $111k | |||
Chainalysis | Washington, United States | $155k - $163k |
BloXroute Labs
$91k - $150k estimated
bloXroute is seeking an experienced Technical Support Engineer to work directly with our Support team. As the Technical Support Engineer you will be focused on defining clear procedures to create a positive customer experience.
Responsibilities
- Independently investigate and troubleshoot problems to resolution by collaborating with DevOps and Engineering teams
- Support sales and business development activities
- Seamlessly onboard new users, blockchains, miners and businesses
- Perform corrective maintenance activities with usersConduct preventative maintenance, such as software upgrades, as needed
- Identify issues and quality gaps in bloXroute’s service for multiple blockchains
- Write technical whitepapers and application notes
- Provide clarity on quality requirements received from management and Engineering team
- Utilize data to provide insights and recommend action plans to improve program QA
Requirements
- 1+ years of experience as a Technical Support Engineer or relevant experience
- Understanding of ETH and EVM blockchain networks
- Experience with using web3 (like web3py, web3js) clients to query blockchain data
- Understanding of blockchain nodes and p2p networks
- Basic understanding of smart contracts and defi
- Basic experience in writing code and infrastructure management (Docker)
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.