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Support Escalation Engineer
Tel Aviv, Israel
Engineering /
Full-Time /
Remote
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ABOUT BLOXROUTE
bloXroute is the "Flash Boys" for DeFi. It created the first and only high performance blockchain distribution network (BDN) with the best solution for Ethereum, BSC, and Polygon. The bloXroute BDN and DeFi trading tools allow its users to win at crypto trading. The BDN utilizes a global network of servers optimized for network performance. Nodes access this network through open source gateways and users can access it through the bloXroute public-API.
The BDN network propagates blockchain transactions and blocks closer to the speed of light. It provides traders with the speed and reliability required for crypto transactions. bloXroute is the leader in mempool services, block streaming and anything Defi performance. The BDN also allow blockchains to scale by speeding the time it takes to communicate the current state. The BDN fast communication reduce the blocks’ size and frequency limits. This is true for all consensus mechanisms, including Proof of Stake, Proof of Work, and DAGs.
At bloXroute, we consistently push the boundaries of MEV, pioneering new markets and collaborating closely with industry makers to unlock previously unattainable opportunities.
Our MEV services are dedicated to equipping DeFi searchers and market makers with cutting-edge tools. Our mission is to empower users on Ethereum, BNB, and Polygon by ensuring they maintain a competitive edge in the ever-evolving landscape of MEV.
Our Team takes pride in crafting enterprise-level solutions at lightning speed, prioritizing nanosecond-level optimization to achieve the fastest time to market. We thrive on the pursuit of perfection beyond the millisecond.
We encourage you to apply even if you don't match all of the qualifications listed.
bloXroute is seeking an experienced Support Escalation Engineer. This role is crucial in addressing and resolving complex technical issues escalated from the first level of support. Leveraging your deep technical expertise and excellent problem-solving skills, you will ensure that our customers receive timely, effective, and professional support. Your role will involve close collaboration with our engineering teams to diagnose and troubleshoot software issues, making your contribution vital to our commitment to customer satisfaction and product excellence.
Responsibilities
- Serve as the point of escalation for complex technical issues, providing advanced troubleshooting support to resolve customer problems
- Collaborate with Engineering, Product, and other teams to identify, prioritize, and resolve product or service issues
- Analyze patterns of customer issues and contribute to root cause analyses to improve product quality and the customer experience
- Document solutions and create support materials to enhance customer and internal teams’ knowledge base
- Drive product improvements by providing feedback to engineering teams and product management, based on customer experiences and challenges
Requirements
- 5+ years Experience in software development, with a strong background in technologies such as Golang, Python, C/C++, Assembly, JavaScript/TypeScript, Java/Kotlin, Solidity, Rust, and Elixir
- Expertise in information security and privacy, cryptography, blockchain technology, digital forensic analysis, reverse engineering, and security audits
- Proven track record of successful problem-solving and technical troubleshooting
- Excellent communication skills with fluency in English
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Bachelor’s degree in Computer Science or related field
BENEFITS
bloXroute Labs offers competitive salaries, stock options, healthcare benefits, 401k plan with an employer match, flexible PTO, and remote work. We built a highly skilled team of business and engineering minds who are working on innovative, challenging and complex projects.
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How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.