ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | South East Asia |
| |||
Binance | Buenos Aires, Argentina |
| |||
Binance | Asia |
| |||
Figure Markets | Charlotte, NC, United States | $74k - $93k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Copperco | London, United Kingdom | $45k - $72k | |||
BCB Group | Johannesburg, South Africa | $9k - $13k | |||
Binance | Manama, Bahrain |
| |||
Circle | Chicago, IL, United States | $90k - $120k | |||
BCB Group | London, United Kingdom | $9k - $13k | |||
Circle - Referrals | Remote | $160k - $207k | |||
Circle | New York, NY, United States | $160k - $207k | |||
Blockchain.com | Vilnius, Lithuania | $86k - $111k | |||
Circle - Referrals | Remote | $63k - $80k | |||
Circle | London, United Kingdom | $63k - $80k | |||
Bitso | Brazil | $9k - $13k |
Customer Service & KYC/B Analyst, Gulf Binance
Thailand, Bangkok / South East Asia
Customer Support – Customer Support /
Full-time: Remote /
Remote
Apply for this job
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are seeking a detail-oriented professional for a hybrid role combining customer service excellence with KYC/B (Know Your Customer/Business) analysis. This position offers a dynamic opportunity to interact directly with clients while ensuring regulatory compliance through document verification and risk assessment.
Key Responsibilities
- Handle customer inquiries via chat interface
- Provide timely and professional responses to client questions
- Maintain high standards of customer satisfaction
- Review and verify documentation for individual and business clients
- Assess identification documents (passports, ID cards)Validate business registration and ownership documentation
- Monitor KYC/B tickets and processes daily
- Conduct risk assessments and flag potential compliance issues
- Process documentation in accordance with regulatory requirements
- Contribute to the optimization of KYC/B workflows
Required Qualifications
- Previous experience in customer service or KYC/KYB roles
- Proficient in English and Thai.
- Strong attention to detail and analytical capabilities
- Excellent written and verbal communication skills
- Passionate for customer service industry and can accept to work under different work shifts, including night shift.
- Positive about the crypto industry.
- Experience handling confidential information
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job