KYC Jobs in Web3

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

We are currently looking for a Team Lead to manage a team responsible for onboarding and KYC verification of new Wallet users.

Responsibilities:

• Lead the team that is responsible for the Know Your Customer (KYC) process and ensure that customers are onboarded efficiently in a compliant manner.
• Coach and mentor members of the KYC team.
• Ensure effective and consistent communication throughout the KYC team.
• Evaluate performance with key metrics, track the KYC team progress and success, and be able to present results to senior leadership.
• Ensure a Quality Assurance and timely identify issues and trends.
• Define and clearly communicate objectives and goals for the KYC team.
• Train the KYC team, identify actions and ensure the skills and knowledge are developed effectively.
• Serve as a primary point of contact and lead discussions with various internal and external stakeholders on the KYC side.

Required skills:

• Excellent problem solving and communication skills.
• 3+ years experience in Onboarding/KYC/CDD.
• 1+ leading and developing a high-performing operational team (up to 60 people).
• Experience setting up and tracking KPIs and operational targets.
• Crypto or payments or fintech experience is a plus.
• English language at least B2, good verbal and written skills in Russian, and excellent overall communication skills.
• Willing to travel where required to meet the KYC team in person.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Compensation for medical expenses.
• Provision of necessary equipment.
• 20 working days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.