| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Coinbase | $50k - $95k | ||||
Coinbase | $50k - $95k | ||||
Coinbase | $32k - $60k | ||||
VaynerMedia LLC | New York, NY, United States | $81k - $100k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
OpenSea | Remote | $50k - $80k | |||
GameStop | Remote |
| |||
GameStop | Remote |
| |||
RECUR | $140k - $180k | ||||
Rarible | Remote | $72k - $90k | |||
Immutable | Sydney, Australia | $67k - $72k | |||
| | San Francisco, CA, United States | $72k - $100k | |||
Voice | New York, NY, United States | $72k - $75k | |||
Metadrop | Remote |
| |||
Metadrop | Remote | $84k - $117k | |||
Metadrop | $84k - $100k |
Coinbase has built the world's leading compliant cryptocurrency platform serving over 68 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
As a Customer Support Lead, you’ll build and manage a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work. If you’re looking to work for a mission driven, employee first organization, please apply today.
What you’ll be doing (ie. job duties):
- Build, develop and lead a team of support analysts responsible for running the operational environment for NFT Operations.
- Responsible for delivering against defined set of KPIs, optimizing the customer experience
- Design and enhance workflows based on feedback from customer and support analysts
- Partner across all teams within the broader CX organization, ensuring coverage of key focus areas including analytics, content, quality, technology, training and voice of the customer.
- Participate in an on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams.
- Collaborate with vendor partners and internal support teams to identify and implement workflow gaps and areas for process improvement opportunities.
- Utilize an in-depth understanding of metrics in order to analyze and report on trends, issues, and bugs.
- Occasionally travel to onshore and offshore locations to train new analysts and vendor agents.
What we look for in you (ie. job requirements):
- Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.
- Must work in a defined shift, as required by the business.
- Minimum of 4 years of relevant experience in customer experience / customer support in a technology company.
- Experience with crypto, NFT or other relevant operational domains.
- Experience with different channels of support, including voice, e-mail, social and/or chat.
- Fantastic communication skills in order to operate globally across multiple departments and stakeholders.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
- Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need)
- Must be able to read, write and speak in English.
- Familiarity with blockchain, decentralized applications (dApp), and NFTs
- Strong judgement and eye for detail
- Ability to leveraging data to guide decision making and influence stakeholders
- Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
- Travel requirements up to 20% to Coinbase offices and vendor locations based on business need.
Nice to haves:
- Call center management, including KPIs and process design
- Comfortable leading teams in a remote working environment
- Experience with BPO vendor management.
- Expert knowledge of NFT market
- Advanced experience in project management, analytics and/or quality assurance.
- Advanced degree in business, finance, customer experience and/or blockchain.
- Advanced understanding, JIRA, Salesforce Service Cloud.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@ coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodations@ coinbase.com for additional information or to request accommodations.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here: Ireland/EU, United Kingdom, and California. By submitting your application, you are agreeing to our use and processing of your data as required.
What does NFT mean?
NFT stands for non-fungible token
In the context of cryptocurrency, a non-fungible token is a unique digital asset (ussually an image) that represents ownership of a specific item, such as a work of art
Unlike cryptocurrencies like Bitcoin, which are interchangeable and can be divided into smaller units, non-fungible tokens are unique and cannot be divided or exchanged for other tokens on a one-to-one basis.
Can you make a career out of NFT?
Yes, it is possible to make a career out of NFTs
The NFT industry is rapidly growing, and as a result, there are many job opportunities emerging for individuals with a range of skills and expertise
Whether you are an artist, developer, marketer, analyst, or legal professional, there are many ways to get involved in the NFT industry and build a career
In addition, there are also many opportunities for entrepreneurs and investors to start their own NFT businesses or invest in NFTs
NFTs are being used in a variety of industries, from gaming to sports to music, and there are many opportunities to create new and innovative products and services using NFTs
To build a successful career in the NFT industry, it is important to stay up-to-date with the latest trends and developments, and to develop a strong network of contacts within the industry
You may also want to consider building your skills and expertise through training and education, such as online courses or workshops
Overall, the NFT industry offers many exciting opportunities for individuals who are passionate about digital art, blockchain technology, and innovation
With the right skills and expertise, you can build a rewarding and fulfilling career in this exciting field.
How do I start working with NFT?
If you're interested in working with NFTs, there are several steps you can take to get started:
- Build Your Network: Attend NFT events and join online communities to connect with others in the industry. This can help you build your network and learn about new opportunities.
- Create Your Own NFTs: If you're an artist or creator, consider creating your own NFTs and listing them for sale on a marketplace. This can be a great way to gain
- experience and build your portfolio.
- Educate Yourself: Begin by researching and learning about NFTs, including how they work, how they are created, and how they are used. There are many resources
- available online, such as blogs, forums, and tutorials, that can help you learn more about NFTs.
- Find Opportunities: Look for job postings and freelance opportunities related to NFTs. There are many NFT platforms, marketplaces, and companies that are hiring
- for various roles in the industry.
- Identify Your Skills: Think about your skills and experience, and consider how they might be useful in the NFT industry. For example, if you're an artist, you ,might consider creating your own NFTs, while if you're a developer, you might look for opportunities to work with NFT platforms.
What kind of job is in the NFT?
As a relatively new technology, there are several emerging NFT jobs within the NFT industry:
- NFT Analysts: Analysts research and analyze NFT market trends and provide insights to buyers and sellers.
- NFT Artist/Creator: Artists and creators are the driving force behind NFTs, and they are responsible for creating the unique digital content that is tokenized ,and sold as NFTs.
- NFT Consultants: Consultants provide advice and guidance to creators and platforms on best practices for creating, listing, and selling NFTs.
- NFT Legal Advisors: Lawyers are needed to navigate the legal complexities of NFTs, including issues related to intellectual property, copyright, and tax laws.
- NFT Marketing Specialists: Marketing specialists help creators and platforms to promote their NFTs and attract buyers.
- NFT Developers: Developers are responsible for creating the NFT platforms that allow creators to mint, list, and sell their NFTs.
- NFT Go-to-Market Specialist is a marketing professional who specializes in developing and executing strategies to bring NFTs to market. This role involves working closely with NFT creators, platforms, and marketplaces to develop marketing plans that promote NFTs and drive sales.