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Senior Product Manager (Chatbot)
Asia / Taiwan, Taipei
Engineering – Big Data /
Full-time Onsite or Remote /
Hybrid
Apply for this job
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
- Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
- Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
- Bachelor degree or above.
- Must have product design experience in CS bot.
- Have a good communication skills with multiple stakeholders.
- Process strong data analysis and user insight skills
- Excellent problem solving and analytical skills
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Apply for this job
What does a product manager in web3 do?
A product manager in web3, also known as a decentralized web or web3, is responsible for overseeing the development and strategy of a product or service that is built on top of a decentralized network, such as a blockchain
This type of product manager typically works with cross-functional teams, including developers, designers, and business stakeholders, to identify and prioritize product features and roadmaps
They also play a key role in defining the product vision and ensuring that it aligns with the broader goals of the organization
Some specific responsibilities of a product manager in web3 may include:
- Developing a deep understanding of decentralized technologies, such as blockchain and distributed ledger systems, and how they can be used to create value for customers.
- Working with engineers and designers to identify and prioritize product features and roadmaps, and ensure that they align with the overall product vision.
- Collaborating with business stakeholders, such as marketing, sales, and operations teams, to understand customer needs and develop strategies for meeting them.
- Monitoring market trends and competitors to identify opportunities for innovation and growth.
- Communicating product plans and progress to stakeholders, including executives and investors.
- Managing the product development process, including coordinating the work of cross-functional teams and ensuring that projects are delivered on time and on budget.