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 ISO 9001 Certified | 400+ students | Learn more | by Metana | ||
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How We Work
We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.
Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.
We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Key responsibilities
Effectively handles inquiries and requests from corporate and professional traders
Continuously upgrade skill sets
Lead by example to demonstrate full ownership of outstanding customer service
Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
Cross-team interactions
Suitable time zones for this role: GMT+11, GMT+12, GMT+13
You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
Experience and a deep interest in working with Finance, Mathematics or Statistics
Good understanding of trading and derivatives markets
Strong analytical ability
Experience in customer relations, ability to handle requests and inquiries is essential
Excellent communication skills in English
Passionate about cryptocurrency and blockchain world
Detail-oriented
Security and privacy focus
Familiar with Office Suites (especially Excel)
How to get a job with Bitcoin?
Getting a job with Bitcoin will depend on your skills and experience, as well as your interests in the cryptocurrency industry
Bitcoin industry is still relatively new, and there are many opportunities for people with diverse backgrounds and skillsets
With persistence and dedication, you can find a job in the Bitcoin industry that matches your skills and interests
Here are a few steps that you can take to increase your chances of getting a job with Bitcoin:
- Research the Industry: Before you start looking for a job in the Bitcoin industry, it's important to understand what the industry entails. You can start by reading news articles and whitepapers about Bitcoin, understanding its market trends and history, and learning about blockchain technology.
- Learn New Skills: To be competitive in the job market, you need to have the right skills. Depending on the job you want, you may need to learn skills such as programming, cryptography, blockchain development, or marketing.
- Build a Network: Networking is crucial in any industry, and the Bitcoin industry is no exception. Attend Bitcoin conferences and events, join online forums, and engage with people in the industry. Building relationships with industry insiders can help you learn about job opportunities before they're posted.
- Look for Job Openings: Keep an eye out for job postings related to Bitcoin and blockchain technology. Job boards like CryptoJobs, Indeed, and LinkedIn can be good places to start your search. You can also visit the websites of Bitcoin-related companies to see if they have any job openings.
- Prepare for the Interview: Once you've found a job opening that interests you, it's time to prepare for the interview. Research the company, the position you're applying for, and the industry. Be ready to explain why you're interested in Bitcoin and how you can contribute to the company's success.