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| Job Position and Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|
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| $84k - $148k | ||||
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| $102k - $117k |
TON Foundation
Remote
What we're looking for
CX Automation & AI Engineering Lead will lead the design and implementation of scalable support systems and intelligent automation. This role requires fluency in backend development, AI tool integration, and system architecture to power exceptional customer experiences across digital and community channels.
Responsibilities
- Architect and implement automation workflows to reduce manual load and improve response times.
- Build, deploy, and optimize AI-powered chatbots, virtual agents, and agent-assist tools.
- Integrate APIs across support platforms (Telegram, X, GitHub, etc.) and back-end systems.
- Organize and index knowledge assets to power AI tools and self-service capabilities.
- Ensure system scalability, security, and maintainability for global, high-volume use.
Qualifications
- Excellent English communication skills
- Languages: Java, JavaScript (Node.js); TypeScript, Python (optional).
- Frameworks: Express.js, Spring Boot, FastAPI
- AI/ML: Experience with LLM APIs (e.g., OpenAI, Anthropic), vector databases, prompt engineering
- Automation & Integration: Zapier, Retool, custom API orchestration, webhooks
- Infrastructure: AWS (Lambda, API Gateway, DynamoDB), Docker, GitHub Actions, Terraform (bonus)
- Databases: PostgreSQL, Redis, MongoDB
- Monitoring & Observability: Grafana, Datadog, Sentry
- Support Stack: Zendesk, Intercom, Salesforce Service Cloud (preferred)
Preferred Qualifications
- 4-8 years in backend development or platform engineering roles.
- Experience building production-grade automation systems for support, CX, or operations.Familiarity with identity systems (SSO, OAuth, KYC integrations).
- Experience with Web3 environments or blockchain customer ecosystems is a strong plus.
What does a blockchain developer do?
A blockchain developer is a software developer who specializes in the development of applications that make use of blockchain technology
Some of the responsibilities of a blockchain developer may include:
- Designing and implementing smart contracts.
- Creating and maintaining the infrastructure that supports the blockchain network, and developing user-facing applications that make use of the blockchain.
- Additionally, a blockchain developer may also be responsible for researching and staying up-to-date with the latest developments in blockchain technology, in order to ensure that their applications are secure and efficient.