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AI Bot Operation Lead

Asia
Customer Support – Customer Experience /
Full-time Onsite or Remote /
Hybrid

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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We are looking for a highly skilled and motivated leader to join our AI Bot Operations Team. This role involves driving new initiatives related to bot interaction design and functionality. The ideal candidate will have a strong user-centric mindset, a keen sensitivity to product interaction experiences, and the ability to innovate while ensuring practical implementation. This role requires strategic thinking, leadership, and a deep understanding of AI technologies, including basic skills in Python and SQL.

Job Descriptions:

    • Drive new initiatives related to bot interaction design and functionality.
    • Develop and implement innovative solutions that enhance user experience and product interaction.
    • Drive strategic initiatives and provide leadership to the team, ensuring accountability and high performance.
    • Collaborate with cross-functional teams to ensure seamless project execution and delivery.
    • Utilize AI knowledge to contribute to the development and improvement of BOT functionalities.
    • Can write and maintain code in Python and SQL to support project requirements.

    • Bachelor's degree or higher in a relevant field; MBA is a plus.
    • Proven experience in a product management role.
    • Strong user-centric mindset with a keen sensitivity to product interaction and user experience.
    • Demonstrated ability to innovate and implement practical solutions.
    • Strategic thinking and leadership skills with a strong sense of responsibility.
    • Proficiency in AI technologies and experience with Python and SQL.
    • Excellent communication and collaboration skills.
    • Fluency in English and Chinese is required to be able to coordinate with overseas partners and stakeholders.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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What does a blockchain developer do?

A blockchain developer is a software developer who specializes in the development of applications that make use of blockchain technology

Some of the responsibilities of a blockchain developer may include:

  • Designing and implementing smart contracts.
  • Creating and maintaining the infrastructure that supports the blockchain network, and developing user-facing applications that make use of the blockchain.
  • Additionally, a blockchain developer may also be responsible for researching and staying up-to-date with the latest developments in blockchain technology, in order to ensure that their applications are secure and efficient.