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TaxBit | Salt Lake City, UT, United States | $41k - $62k | |||
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CoinFlip | Chicago, IL, United States | $63k - $102k | |||
Zerion | Asia | $54k - $115k | |||
Fireblocks | Singapore, Singapore | $63k - $82k | |||
OKX | United States | $100k - $108k | |||
Coins.ph | Taguig, National Capital Region | $63k - $102k | |||
OKX | Kuala Lumpur, Malaysia | $117k - $122k | |||
Keywords Studios | Manila, Philippines | $63k - $101k | |||
Exodus Movement Inc. | Sydney, Australia | $63k - $102k |
This job is closed
Opportunity for Impact
We are looking for a Customer Experience Specialist to assist our clients that utilize TaxBit’s various SaaS offerings to ensure that we provide them with the most accurate and correct information in a timely manner!
Customer Experience Specialists are expected to represent TaxBit in a professional and friendly manner. You should be comfortable working directly with TaxBit’s enterprise clients within a reasonable time frame. You will strive to become a subject matter expert on TaxBit’s product and have a passion for learning about crypto, tax and accounting. Our team requires the highest level of teamwork and trust to achieve our organizational goals.
Role and Responsibilities
- Deliver a great customer experience, with a focus on TaxBit’s Enterprise SaaS offerings
- Act as the initial point of communication for our Enterprise customers via our ticketing system
- Actively update, maintain and monitor customer queries in a timely and accurate way
- Resolve basic troubleshooting related to our Crypto-Tax and Accounting Platforms
- Identifying customer needs and helping customers use specific features
- Work across the Customer Experience Department to efficiently resolve tickets
- Lead smaller implementations for our TaxBit Accounting Software
Professional Qualifications
- Accounting, Business, Information Systems, or Computer Science degree required
- 1+ years of experience in Customer Support or Accounting Systems preferred
- Comfortable leading client facing meetings
- Proficient written communication and writing skills
- Excellent cross-team collaboration skills
- Basic knowledge of troubleshooting and issue resolution
- Ability to learn quickly and pivot to different types of projects
- Comfortable with multitasking
- Bonus: Basic understanding of GAAP accounting
Personal Characteristics
- Passionate or curious about Crypto
- Eager learner
- Self starter
Compensation
The base salary range for this role is $41,600-62,400. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.