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Manager, Customer Experience
About MoonPay
MoonPay is for builders with something to prove.
This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia.
AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.
You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.
The bar is high. The pace is real. We're building for what's next, for humans and agents.
Recent recognition:
Forbes' America's Best Startup Employers 2026 .
2nd in Crypto Services on Fortune's inaugural Crypto 100
The Sunday Times Best Places to Work two years running
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.
Locations Supported 🌍
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Global role: Bangalore, India
Relocation available: Yes
Work pattern:
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This role will be onsite
About the Opportunity
In this role, you will lead a team and drive how MoonPay supports customers and partners around the world, using AI to make our workflows clearer, faster, and more human. You’ll sit within Customer Experience, reporting to the Head of CX, and work side by side with Product, Engineering, Compliance, Risk, and our outsourcing partners. Your work will directly shape customer satisfaction, resolution quality, cost to serve, and the product experience itself. This is a great opportunity for someone who wants to get hands-on with the work, operate with real autonomy, and build things in crypto support that don’t exist yet.
What You Will Do
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Lead a team through AI-powered workflow improvements that cut confusion for agents and customers and scale quality without scaling headcount
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Build the frameworks, tooling, and processes that let us support customers well across every channel
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Keep MoonPay covered 24/7 across in-house teams and outsourcing vendors, and hold partners to a high bar on quality and performance
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Run the queues and lead incidents, from the first alert through the post-mortem
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Partner with Product and Engineering to improve the product, walking them through real tickets and customer verbatims and driving fixes that matter
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Segment our customers and design the right experience for each, from white glove and escalations to goodwill programs
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Shape support policies that balance risk and customer value, and work with Compliance to execute them well
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Own support readiness for every new launch
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Spend real time in the queue, learning the work from the inside
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Be the anchor for a growing team and lead the charge on net-new ideas
About You
Must-have experience and skills
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5+ years in customer support or support operations, including 2+ years managing people
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Fluency in crypto, including on-ramps, wallets, and payments
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Track record of improving support workflows with AI and automation, with measurable gains in quality or efficiency
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Strong communication skills, with the ability to engage customers empathetically and with precision
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Experience managing outsourcing/BPO vendors and running 24/7, multi-channel operations
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Experience leading incident response with calm, clear communication
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Fluency with support tooling, both internal and external
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Ability to influence cross-functional partners, especially Product, with customer stories and data
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Sound judgment on risk, compliance, and customer value
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Autonomy, a bias for action, and comfort with ambiguity
Nice-to-have experience
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Experience in fintech or payments
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Experience building white glove, partner, or escalation programs
Bonus Points
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Experience launching new products or markets from a support perspective
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Familiarity with KYC/AML, fraud, or chargeback workflows
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SQL or BI skills to dig into the data yourself
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.
Benefits & Perks 💡
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💰 Competitive salary package
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🤝 Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay
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📈 Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards
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🚀 Moonshot award: we honor exceptional impact. 20 employees a year, each earning a $250,000 equity grant
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📊Pension: employer contributions from day one
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🎁Employee referral program: refer great people, earn 10K in USDC
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🏝 Flexible Time Off: choose when to work and when to switch off
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🔋Recharge Period: end-of-year company-wide time off to rest and reset
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🎂 Birthday leave: take the day off to celebrate you
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🍼 Enhanced parental leave: more time with family, no second thought
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🌍 Hybrid working schedule: work fully remotely or from your nearest Moonbase
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🚆 Commuter benefits: public transport to and from the office
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🩺 Private healthcare benefits: to protect you and your loved ones
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🧘 Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership
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🤖 Enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next
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🍱 Lunch credit: meals covered on the days you're in the office
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🪑 Home office setup allowance: build the home office of your dreams
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👛 Remote working allowance: those working fully remotely get a little extra for utilities
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🌕 Monthly product budget and zero-fee crypto transactions
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📚 $1,000 Annual training budget: we support your learning journey
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🎯 High Potential Program: structured development, mentorship, and stretch opportunities
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✈️ Regular remote company offsites: high-impact in-person sessions and hackathons
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🚲 (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit
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🔌 (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.