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OKX | Singapore, Singapore | $117k - $122k |
Technical Ops Support
Southern Europe / Eastern Europe
Engineering – Blockchain Development /
Full-time: Remote /
Remote
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Responsibilities:
- This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, Forum, Telegram group and Discord.
- Hands on technical support. Analyst issue and provide solutions and suggestions.
- Deliver a stellar customer experience(i.e. SLA).
- Understand customer needs and how to meet unique challenges and goals.
- Seek product feedback and track usage/performance, driving our product roadmap.
- Build and maintain ongoing relationships with multiple stakeholders, both internally and externally.
- Partner with internal teams to drive long term solutions / product development decisions.
- Work in a quick changing environment.
Requirements:
- Candidate needs to be in the EU time zone.
- Excellent English in both speaking and writing.
- Min 1+ years of experience in a technical support role.
- Technical degree.
- Strong analytical skills.
- Ability to understand and troubleshoot complex technical issues.
- Strong communication skills with internal and external stakeholders.
- Excellent people skills to monitor.
- Interest in blockchain and crypto technologies.
- Experience with blockchain/web3 is a must.
Apply for this job
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What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.