Customer Support Jobs in Web3

Do you take English conversations like a duck to water? Do you like to be helpful and impact people’s everyday lives?

We’re looking for a Junior Customer Support Representative who will gladly join our Wirex team! Send your CV and start your career in the fintech industry! 

 
Who we are: 

We’re Wirex, and we’re not like anyone else. Why? Because we tend to do things our own unique way, before anyone else does them – like creating world's first crypto rewards program, a debit card that accepts crypto payments, and DeFi-powered savings accessible to everyone. 

Our vision is a world in which everyone can enjoy the benefits of digital currency – from the power to send money around the world near-instantly wgithout breaking the bank to buying, storing and exchanging 130+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.     

We must be doing something right, because more than 5.5 million people across 130 countries are helping to change the world by using Wirex. 

What you will do: 

• Answer clients' questions and help to resolve the issues. 

• Participate in building Wirex multi-language knowledge base and community; 

• Be ready to collect feedback from the clients and share the product improvement ideas. 

• Improve customer satisfaction and brand reputation by managing and responding to reviews on Trustpilot, Google Play, and Apple Store. 

• Analyze metrics from social media and review platforms, providing regular reports. 
  

 Requirements: 

• Advanced/“strong” upper intermediate English (both verbal and written). 

• Fast learner and flexible for changes. 

• Highly organized and self-disciplined. 

• Able to understand clients' issues, questions, and figure out the best fit solution. 

• Capable of working under pressure and handling clients with negative attitude. 

Will be a plus:  

• Experience in customer service or technical support. 

• Familiar with Zendesk/Freshdesk and Atlassian products. 

• A working knowledge of Ukrainian.  

Benefits: 

• Premium tariffs for our product. 

• Semi-remote work with flexible hours. 

• Home office allowance. 

• Virtual share options scheme after the probation period. 

• Comprehensive medical insurance after the probation period. 

• Generous vacation policy: 23 business days of paid leave + 12 paid floating holidays. 

• Paid sick leave, Birthday, and Anniversary leave. 

• Length of Service Holidays. 

• Engaging in online events for learning and enjoyment. 

• Coworking with all facilities and parking compensation in Wrocław.