Customer Support Jobs in Web3

Edge & Node stands as the revolutionary vanguard of web3, a vision of a world powered by individual autonomy, shared self-sovereignty and limitless collaboration. Established by trailblazers behind The Graph, we’re on a mission to make The Graph the internet’s unbreakable foundation of open data. Edge & Node invented and standardized subgraphs across the industry, solidifying The Graph as the definitive way to organize and access blockchain data. Utilizing a deep expertise in developing open-source software, tooling, and protocols, we empower builders and entrepreneurs to bring unstoppable applications to life with revolutionary digital infrastructure.

Edge & Node acts on a set of unwavering principles that guide our journey in shaping the future. We champion a decentralized internet—free from concentrated power—where collective consensus aligns what is accepted as truth, rather than authoritative dictation. Our commitment to censorship resistance reinforces our vision of an unyielding information age free from the grasp of a single entity. By building for open-source, we challenge the stagnant landscape of web2, recognizing that true innovation thrives in transparency and collaboration. We imagine a permissionless future where the shackles imposed by central gatekeepers are not only removed, but relegated to the dustbin of a bygone era. And at the foundation of it all, our trust shifts from malevolent middlemen to trustless systems, leveraging smart contracts to eliminate the age-old vulnerabilities of misplaced trust.

Tech Support & Developer Success is passionate about web3 and is familiar with The Graph. They are savvy about blockchains and APIs with knowledge of subgraphs. They are driven and committed to developing optimal experiences for engineers and users. They excel in client-facing roles and are ready to work with the best web3 projects globally.

What You’ll Be Doing

• Reviewing all of the external channels for The Graph and be extremely present and responsive
• Being helpful to all users of The Graph and ensuring each has a positive experience
• Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph
• If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there
• Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers
• Supporting business team to identify new leads for integrations or partnerships
• Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events
• Collaborating with the business development and community teams to support subgraph developers, users, and network participants
• Supporting end-to-end process of subgraph integrations and deployments
• Supporting the bug bounty program and protocol testing

What We Expect

• Be present on all channels
• Provide fast responses
• Excellent communication skills in English
• Interpersonal skills
• Attention to detail
• Ability to take initiative and drive meetings and engagements with potential users
• Experience with Customer Success and providing solutions for engineering products is preferred
• Experience with Github and other developer tooling
• TypeScript (intermediate skill level)
• GraphQL (intermediate skill level)
• Knowledge about The Graph, blockchain and web3
• 1+ year experience in Technical Support, Customer Success or similar
• Bachelors degree in Computer Science, Software Engineering or related practical experience
• Knowledge about Cryptocurrency and the web3 community

About The Graph