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| Job Position and Company | Posted | Location | Salary | Tags |
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| $18k - $31k | ||||
| $72k - $110k | ||||
Kraken📍 European Union | $91k - $150k | |||
| $84k - $90k | ||||
 ISO 9001 Certified | 400+ students | Learn more | by Metana | ||
| $81k - $100k | ||||
| $91k - $150k | ||||
| $36k - $68k | ||||
| $63k - $87k | ||||
| $36k - $54k | ||||
Kiosk📍 Remote | $250k - $330k | |||
Kiosk📍 Remote | $175k - $225k | |||
| $63k - $120k | ||||
| $119k - $150k | ||||
| $90k - $150k | ||||
Kraken📍 European Union | $112k - $159k |
Customer Support Manager
Key Responsibilities:
- Lead and Develop the Team: Manage, coach, and upskill a team of four Customer Support Specialists, setting clear goals and fostering a collaborative environment.
- Customer Escalation Management: Handle escalations involving clients, guiding them through troubleshooting and ensuring swift resolution of their issues.
- Zendesk Power User: Utilize your expertise in Zendesk to optimize workflows, manage tickets, and maintain a high standard of customer support.
- Cross-Functional Collaboration: Work closely with product and engineering teams to escalate and resolve complex technical issues.
- Process Improvement: Continuously refine and improve support processes to enhance efficiency and customer satisfaction in a fast-paced startup environment.
- Reporting and Analytics: Generate weekly and monthly reports on customer support activity, providing insights and recommendations to the Head of Customer Success
- Legal and Compliance Management: Oversee the management of legal notices related to copyright infringement and fraudulent activity on the platform.
What we look for:
- Experience: Must have 3+ years in a management role within customer support, customer success, or a similar field, with a proven track record of leading teams.
- Leadership: Strong leadership skills with the ability to inspire, coach, and develop a team.
- Escalation Management: Confident in handling high-pressure situations and providing clear guidance to clients during escalations
- Technical Proficiency: Extensive experience with Zendesk and familiarity with other tools like JIRA and notion.
- Communication: Exceptional written and verbal communication skills in English
- Customer-Centric Mindset: A deep commitment to delivering outstanding customer experiences and understanding customer needs
- Web3 Knowledge: An understanding of Web3 culture and the NFT market is a plus but not 100% needed.
- Location: Ideally based in our Lisbon office at least 2 days a week, but remote work is considered for candidates in EU and East coast US timezones.
What we offer:
- Global Impact: Contribute to a rapidly expanding global organization at the forefront of Web 3 innovation.
- Well-being: Unlimited paid days off policy to prioritize your own rest and relaxation.
- Healthcare perks for US employees
- Ownership: Stock options and RARI Token grants, empowering you to be a part of our success story.
- Resources: Access to top-notch hardware and software tailored to your role's requirements.
- Remote or Hybrid working - We have an office in Lisbon or New York.
What does NFT mean?
NFT stands for non-fungible token
In the context of cryptocurrency, a non-fungible token is a unique digital asset (ussually an image) that represents ownership of a specific item, such as a work of art
Unlike cryptocurrencies like Bitcoin, which are interchangeable and can be divided into smaller units, non-fungible tokens are unique and cannot be divided or exchanged for other tokens on a one-to-one basis.
Can you make a career out of NFT?
Yes, it is possible to make a career out of NFTs
The NFT industry is rapidly growing, and as a result, there are many job opportunities emerging for individuals with a range of skills and expertise
Whether you are an artist, developer, marketer, analyst, or legal professional, there are many ways to get involved in the NFT industry and build a career
In addition, there are also many opportunities for entrepreneurs and investors to start their own NFT businesses or invest in NFTs
NFTs are being used in a variety of industries, from gaming to sports to music, and there are many opportunities to create new and innovative products and services using NFTs
To build a successful career in the NFT industry, it is important to stay up-to-date with the latest trends and developments, and to develop a strong network of contacts within the industry
You may also want to consider building your skills and expertise through training and education, such as online courses or workshops
Overall, the NFT industry offers many exciting opportunities for individuals who are passionate about digital art, blockchain technology, and innovation
With the right skills and expertise, you can build a rewarding and fulfilling career in this exciting field.
How do I start working with NFT?
If you're interested in working with NFTs, there are several steps you can take to get started:
- Build Your Network: Attend NFT events and join online communities to connect with others in the industry. This can help you build your network and learn about new opportunities.
- Create Your Own NFTs: If you're an artist or creator, consider creating your own NFTs and listing them for sale on a marketplace. This can be a great way to gain
- experience and build your portfolio.
- Educate Yourself: Begin by researching and learning about NFTs, including how they work, how they are created, and how they are used. There are many resources
- available online, such as blogs, forums, and tutorials, that can help you learn more about NFTs.
- Find Opportunities: Look for job postings and freelance opportunities related to NFTs. There are many NFT platforms, marketplaces, and companies that are hiring
- for various roles in the industry.
- Identify Your Skills: Think about your skills and experience, and consider how they might be useful in the NFT industry. For example, if you're an artist, you ,might consider creating your own NFTs, while if you're a developer, you might look for opportunities to work with NFT platforms.
What kind of job is in the NFT?
As a relatively new technology, there are several emerging NFT jobs within the NFT industry:
- NFT Analysts: Analysts research and analyze NFT market trends and provide insights to buyers and sellers.
- NFT Artist/Creator: Artists and creators are the driving force behind NFTs, and they are responsible for creating the unique digital content that is tokenized ,and sold as NFTs.
- NFT Consultants: Consultants provide advice and guidance to creators and platforms on best practices for creating, listing, and selling NFTs.
- NFT Legal Advisors: Lawyers are needed to navigate the legal complexities of NFTs, including issues related to intellectual property, copyright, and tax laws.
- NFT Marketing Specialists: Marketing specialists help creators and platforms to promote their NFTs and attract buyers.
- NFT Developers: Developers are responsible for creating the NFT platforms that allow creators to mint, list, and sell their NFTs.
- NFT Go-to-Market Specialist is a marketing professional who specializes in developing and executing strategies to bring NFTs to market. This role involves working closely with NFT creators, platforms, and marketplaces to develop marketing plans that promote NFTs and drive sales.