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Principal Product Manager - Consumer
London
Product â Product /
Full-time /
Hybrid
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About MoonPay
Hi, weâre MoonPay. Weâre here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.
Why?
Because crypto, stablecoins and blockchain arenât just technologies. Theyâre tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.
What we do
MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.
Proven at scale
Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.
We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And weâre committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.
But weâre just getting started. Weâve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and itâs growing fast. Weâre iterating every day to make it the best it can be.
If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.
Come build the future of payments and the decentralized economy with MoonPay. Letâs make financial freedom and autonomy the new normal.
About the Opportunity âď¸Â
This role is for a Principal Product Manager within MoonPayâs Consumer Product organisation, reporting directly to the VP of Product. This is a senior individual contributor role with end to end ownership of MoonPayâs consumer app funding experiences, spanning onboarding, payments, balances, and repeat usage.
You will define and drive the multi year consumer funding strategy that positions MoonPay as the primary funding destination for Web3. This role is highly strategic and deeply outcome driven, with direct accountability for P and L, growth, revenue, and adoption across consumer funding journeys.
You will operate at the intersection of consumer experience, financial infrastructure, and Web3 primitives, shaping how millions of users onboard, fund, and repeatedly engage with MoonPay. Your work will directly influence company wide ramp strategy across consumer, partner, and institutional surfaces.
What you will do
- Own the end-to-end consumer funding experience across the MoonPay app, including onboarding flows, funding methods, balances, and repeat transaction journeysÂ
- Define and execute a multi-year product strategy to make MoonPay the default funding destination for Web3 consumers globallyÂ
- Own consumer funding P and L, with direct accountability for revenue growth, adoption, and unit economicsÂ
- Set and drive against clear success metrics, including MAUs, average transaction size, ARPU, and transactions per user
- Translate company-level strategy into an executable consumer funding roadmap, balancing near term impact with long term platform betsÂ
- Partner deeply with Engineering, Design, Growth, Marketing, and Data to deliver cohesive, high-quality consumer experiencesÂ
- Lead user discovery, experimentation, and analysis to continuously improve conversion, retention, and lifetime valueÂ
- Influence adjacent product areas and company-wide ramp initiatives through strong product leadership and narrative, without formal authority
About You (Ideal background and experience)
- 8+ years in product management, with significant experience building and scaling large consumer fintech or Web3 productsÂ
- Proven track record owning high-impact consumer products with direct accountability for revenue, growth, and adoption metricsÂ
- Experience defining and executing multi-year product strategies in fast-moving, high-growth environmentsÂ
- Deep understanding of consumer onboarding, funding flows, payments, and lifecycle engagement at scaleÂ
- Prior Web3 or crypto product experience strongly preferred, with openness to exceptional candidates from large-scale consumer fintechÂ
- Strong commercial and analytical acumen, with hands-on experience using data, experimentation, and user research to drive decisionsÂ
- Ability to influence and align senior stakeholders and cross-functional teams without formal people management responsibilityÂ
- Comfortable operating with a broad scope, ambiguity, and end-to-end ownership as a senior individual contributorÂ
- Highly curious and a team player
- This position requires exceptional strategic vision, strong consumer product judgment, and the ability to lead complex cross-functional initiatives as a senior individual contributor. You will balance commercial accountability, regulatory complexity, and high-quality consumer experience, while driving measurable outcomes across growth, revenue, and adoption.
What you will be working with/onâŚ
- You will lead MoonPayâs consumer strategy and product execution, focusing on:
- End to end ownership of consumer onboarding and funding journeys across the MoonPay app
- Defining and scaling a unified consumer funding strategy aligned with partner and institutional ramp productsÂ
- Growth and monetisation levers that increase transaction frequency, transaction size, and ARPUÂ
- Analytics, experimentation, and optimisation frameworks that drive sustained consumer adoption and retentionÂ
- Close collaboration with senior leaders and cross-functional teams to deliver simple, trusted, and globally scalable funding experiences
BLOCK Values
Weâre looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Benefits & Perks đĄ
đ°Competitive salary package
đ¤ Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
đ Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
đ Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
đ Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
đ Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
𩺠Private Healthcare benefits: To protect you and your loved ones
đź Enhanced parental leave: So you can spend more time with your loved ones without a second thought
đ Annual training budget: We support your training journey every step of the way
đŞ Home office setup allowance: Create the home office of your dreams
đ Remote working allowance: Those working fully remotely get a little extra for utilities
đ° Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
đ° Employee referral programme: Great people know great people, refer them to receive 10K in USDC
âď¸ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
đ Working in a disruptive and fast-growing company where excellence is rewarded
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. Thatâs why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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What does a product manager in web3 do?
A product manager in web3, also known as a decentralized web or web3, is responsible for overseeing the development and strategy of a product or service that is built on top of a decentralized network, such as a blockchain
This type of product manager typically works with cross-functional teams, including developers, designers, and business stakeholders, to identify and prioritize product features and roadmaps
They also play a key role in defining the product vision and ensuring that it aligns with the broader goals of the organization
Some specific responsibilities of a product manager in web3 may include:
- Developing a deep understanding of decentralized technologies, such as blockchain and distributed ledger systems, and how they can be used to create value for customers.
- Working with engineers and designers to identify and prioritize product features and roadmaps, and ensure that they align with the overall product vision.
- Collaborating with business stakeholders, such as marketing, sales, and operations teams, to understand customer needs and develop strategies for meeting them.
- Monitoring market trends and competitors to identify opportunities for innovation and growth.
- Communicating product plans and progress to stakeholders, including executives and investors.
- Managing the product development process, including coordinating the work of cross-functional teams and ensuring that projects are delivered on time and on budget.