Quality Assurance Jobs in Web3

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.  OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Opportunity

The Compliance function at OKX is responsible for the overall compliance culture at the company. We're a team of risk-minded problem solvers who advise the business on the company's regulatory obligations and enterprise risk.   We’re looking for a high-performing individual that will bring experience in Anti-Money Laundering (AML) investigations, Quality Assurance (QA) review, and compliance training, particularly within financial services, FinTech, or crypto environments.   This role sits within the Financial Intelligence Unit (FIU) and plays a dual function of training coordination, including supporting continuous learning and new joiner onboarding while also ensuring the quality of case investigations through structured reviews. You’ll identify process gaps, provide actionable feedback, and collaborate across teams to drive improvements in investigation quality, onboarding, and team performance

What You’ll Be Doing 

Lead a small team, providing guidance, mentorship, and feedback to ensure quality and efficiency in both QA reviews and training initiatives.

Oversee QA review processes, ensuring casework is accurate, complete, and aligned with internal standards, regulatory requirements, and AML best practices.

Oversee new joiner training sessions, ensuring onboarding content is current, effective, and aligned with QA expectations.

Create targeted training materials informed by QA trends and common case errors.

Ensure all QA and training records are properly documented and audit ready.

Foster a collaborative and positive team environment, promoting knowledge sharing and continuous learning.

Analyze data to identify process gaps and opportunities, and partner with Compliance Leaders, Training and other FIU managers to recommend mitigating activities for risk, improve quality of investigations, team performance and close process gaps.

Work with team leads and AML managers to streamline processes and enhance the effectiveness of the AML investigation team, continuously improve and evolve the QA framework and scorecards, including the development of new QA functions.

What We Look For In You 

A minimum of 4 years of combined experience in AML-related learning and development, audit/quality assurance, due diligence, and investigations within a financial services institution. At least 2 of those years should include quality assurance or investigative work, and some leadership or people-management experience.

Proven ability to design, lead, and deliver effective training programs for compliance or AML teams.

Solid understanding of BSA/AML regulations, investigative procedures, and risk mitigation strategies.

Strong writing, analytical and communications skills. Must be able to execute tasks within tight deadlines.

Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units.

Should be a self-starter, organized, detail oriented, and results driven.

Excellent command of spoken and written English is required.

Nice-To-Haves 

Prior experience working in a multi-national or matrix environment.

Knowledge of AML/CFT/Sanctions, money transmission regulations, and industry best practices.

Familiarity with commonly used transaction monitoring & investigation tool(s), such as Chainalysis, Elliptic, TRM Labs.

Relevant industry certifications, e.g., CAMS, CFE.

Cryptocurrency experience is a plus.

Perks & Benefits 

Competitive remuneration package (Basic Salary + Yearly Bonus). Meal Allowance up to RM 500/month Monthly Team Building RM 2500 Benefits per annum (Training & Wellness) Convenient workplace (5 minutes walk from MRT TRX). Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. Employee engagement, recognition and appreciation program. Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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