| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Fireblocks | New York, NY, United States | $116k - $137k | |||
EOS Network Foundation | United States | $72k - $75k | |||
Bittrex | Bellevue, WA, United States | $150k - $200k | |||
OP Labs | United States | $72k - $84k | |||
| Learn Job-ready Solidity & Rust skills, in your schedule with 1-on-1 mentor support, or get your money back. ISO 9001 Certified | 400+ students | | by Metana Learn more | |||
SELF ID | New York, NY, United States | $57k - $112k | |||
Ignite | San Francisco, CA, United States | $131k - $179k | |||
Okcoin | San Jose, CA, United States | $107k - $160k | |||
Immuna | San Francisco, CA, United States | $120k - $200k | |||
Fireblocks | New York, NY, United States | $97k - $154k | |||
Cash App | San Francisco, CA, United States | $114k - $139k | |||
UNOPND | United States | $84k - $90k | |||
Zero Hash | Chicago, IL, United States | $67k - $100k | |||
Flow Blockchain | United States | $54k - $100k | |||
DApp360 Workforce | United States | $63k - $69k | |||
Structure Financial | New York, NY, United States | $72k - $148k |
Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies to create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally.
Primary Roles and Responsibilities:
• Owning problems through to resolution using all available resources at your disposal.
• Provide real-time support using CRM and Slack.
• Deliver best-in-class technical support for Fireblocks's SaaS platform.
• Monitor Escalation Statuses and create action plans for resolution with a timeline.Â
• Collaborating with Dev-Ops and SRE team on back-end SaaS service issues.
• Adoption and adherence to business processes and policies.
• Meticulous case management and RCA documentation.
Requirements:
• At least 1-3 years experience as a Technical Support Lead (or a similar role) - a must
• Ability to work under high pressure and high troubleshooting skills with effective time management – a must
• Work ethics/ability to work unorthodox hours in case needed
• Willing to fly abroad for technical sessions and training purposes in case needed
• Prior experience supporting SaaS-based products or relevant experience in financial services,  technology, and/or technical support is a plus.
• API implementation and debugging.
• Previous Dev-Ops/SRE experience would be desirable
• Excellent communications skills, both oral and written
• Excellent troubleshooting and analytical skills.
• Required knowledge of Databases, Kibana, Grafana, OpenSearch or LogStash.
• Scripting (Python/Perl/Bash) is a plus.
• Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics) is a plus.
• BS/MS degree in Computer Science or equivalent field is desired.
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Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.Â