| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Scroll.io | Singapore, Singapore | $36k - $75k | |||
OKX | Dubai, United Arab Emirates | $31k - $90k | |||
Textile | San Francisco, CA, United States | $63k - $75k | |||
Dune | United States | $84k - $90k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Insomnia Labs | New York, NY, United States | $85k - $115k | |||
Easygo Gaming | Melbourne, Australia | $63k - $75k | |||
Ledger | Paris, France | $63k - $75k | |||
Chainlink Labs | Remote |
| |||
Gelato | Remote | $84k - $90k | |||
The Hill | San Francisco, CA, United States | $120k - $140k | |||
Trustana | Sydney, Australia | $63k - $110k | |||
Crescendo | Remote | $60k - $120k | |||
Coinbase | Remote | $76k - $77k | |||
Transak | Remote | $68k - $110k | |||
Zero Hash | New York, NY, United States | $31k - $110k |
This job is closed
Position Summary:
We are looking for an Account Manager to join our BD & Partnerships team. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong account management background and be adept at understanding and addressing the needs of clients, liaising with internal teams and external partners, and ensuring client satisfaction.
Key Responsibilities:
- Account Management: Maintain and develop relationships with key partners (e.g., DeFi protocols, infrastructure providers, etc.), ensuring their success, satisfaction, and growth with Scroll.
- Partner Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
- Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
- Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
- Cross-Functional: Work across BD, Comms, DevRel, Product and other teams at Scroll to deliver our full suite of support for partners.
- Upselling and Cross-selling: Develop a strong understanding of Scroll’s value proposition to identify new opportunities for partners and synergies between projects within Scroll’s ecosystem.
Requirements:
- Minimum 1 year web3 related experience.
- Problem-solving mindset with a focus on customer satisfaction.
- Experience using CRM / Sales software.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Ability to work independently and remotely.
Nice to haves:
- Experience working at a protocol within the Ethereum ecosystem
- Deep understanding of the Ethereum and L2 landscape as well as other relevant verticals (DeFi, Gaming, etc.)
What does an account manager do?
Account managers are responsible for managing relationships with specific clients or customer accounts
Their primary role is to ensure that their clients are satisfied with the products or services they are receiving, and to identify and resolve any issues or problems that may arise
In order to effectively manage their accounts, account managers typically perform a variety of tasks, including:
- Communicating with clients to understand their needs and goals
- Developing and implementing strategies to meet those needs
- Handling any problems or issues that arise, and working to resolve them in a timely and satisfactory manner
- Negotiating contracts and pricing with clients
- Monitoring the performance of the account and making recommendations for improvement
- Upselling and cross-selling products or services to clients
- Providing regular reports to clients on the status of their accounts
- Building and maintaining strong relationships with clients