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Senior Account Manager
Taguig City, Metro Manila, Philippines
Payment – Account Management - Payment /
Full-time Employee /
Hybrid
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Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you'll do
- Account Management & Business Development: Manage assigned key accounts by providing tailored solutions that drive growth.
- Built and nurtured relationships with C-level executives, ensuring alignment with the Partners' and Coins’ goals.
- To lead business reviews to optimize performance and uncover new partnership opportunities.
- Strategic Planning & Execution: Lead partner conventions, financial literacy sessions, and trade activations, driving business growth. Executed nationwide campaigns to increase visibility and customer engagement.
- Business Analysis & Reporting: Deliver market insights, track trends, and analyze key performance metrics, offering actionable recommendations for strategic decisions.
What we expect from you
- With more than 5 years of experience in business development and account management in different industries.
- Proven track record of generating leads and supporting client acquisition efforts.
- Good knowledge and client relationships of fiat payment networks in all industries.
- Strong desire to learn and grow in a fast-paced, dynamic environment.
- Results-driven, with excellent communication and interpersonal skills.
- Ability to build and sustain professional relationships, with a strong focus on customer service.
- High attention to detail and a collaborative team player.
- Ability to coordinate with international partners and stakeholders.
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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What does an account manager do?
Account managers are responsible for managing relationships with specific clients or customer accounts
Their primary role is to ensure that their clients are satisfied with the products or services they are receiving, and to identify and resolve any issues or problems that may arise
In order to effectively manage their accounts, account managers typically perform a variety of tasks, including:
- Communicating with clients to understand their needs and goals
- Developing and implementing strategies to meet those needs
- Handling any problems or issues that arise, and working to resolve them in a timely and satisfactory manner
- Negotiating contracts and pricing with clients
- Monitoring the performance of the account and making recommendations for improvement
- Upselling and cross-selling products or services to clients
- Providing regular reports to clients on the status of their accounts
- Building and maintaining strong relationships with clients