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Strategic Account Manager ā Payroll & HR Solutions
United States
Customer Success ā Implementation /
Full-Time /
Remote
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About Toku
Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed on Robinhood.
Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment.Ā Read more about Toku inĀ Fortune,Ā Yahoo Finance, andĀ CoinDesk.
To learn more, check ourĀ website.
About the Role
As a strategic account manager, you will drive process improvement and enhance the client experience by ensuring smooth payroll and HR onboarding. Operating in the fast-paced stablecoin and crypto ecosystem, you will work closely with cross-functional teams to refine operations, incorporate customer feedback, and optimize global employment processes.
If youāre passionate about scaling HR and payroll solutions while improving efficiency in an innovative startup environment, this role is for you.
Key Responsibilities
- Client & Contributor Onboarding
- Guide clients through HRIS and payroll setup, ensuring compliance and efficiency.
- Support employees and contractors through onboarding, payroll setup, and benefits enrollment.
- Process Improvement & Customer Feedback
- Identify and implement process improvements to enhance efficiency and scalability.
- Collaborate with sales, legal, finance, and token operations to optimize workflows.
- Provide feedback on product enhancements and operational challenges.
- Payroll & Compliance Support
- Ensure accurate and timely payroll processing across multiple jurisdictions.
- Advise on global payroll regulations, benefits, and compliance requirements in the crypto and Web3 space.
- Customer Success & Retention
- Build strong client relationships and provide ongoing support.
- Conduct regular check-ins and proactively address client needs.
Who You Are
- 5+ years in customer success, HR, payroll, or compliance, ideally in a startup or global employment setting.
- Strong understanding of HRIS platforms, payroll processing, and compliance.
- Proven ability to identify and drive process improvements in a fast-paced environment.
- Excellent project management and communication skills.
- Comfortable working in the crypto, stablecoin, or Web3 ecosystem.
- Experience with multi-country payroll is a plus.
Why Join Toku
- Influence the future of global payroll in the crypto space.
- Work in an innovative, high-growth startup leading payroll solutions for stablecoins and digital assets.
- Competitive compensation, crypto-native benefits, and career advancement opportunities.
If youāre ready to make an impact in HR, payroll, and Web3 finance, weād love to hear from you! š
Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.
We strongly encourage you use Rezi.ai to vet resume quality before applying.
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What does an account manager do?
Account managers are responsible for managing relationships with specific clients or customer accounts
Their primary role is to ensure that their clients are satisfied with the products or services they are receiving, and to identify and resolve any issues or problems that may arise
In order to effectively manage their accounts, account managers typically perform a variety of tasks, including:
- Communicating with clients to understand their needs and goals
- Developing and implementing strategies to meet those needs
- Handling any problems or issues that arise, and working to resolve them in a timely and satisfactory manner
- Negotiating contracts and pricing with clients
- Monitoring the performance of the account and making recommendations for improvement
- Upselling and cross-selling products or services to clients
- Providing regular reports to clients on the status of their accounts
- Building and maintaining strong relationships with clients