Customer Support Jobs in Web3

A bit about us:

NFTs have rapidly grown in popularity over the past year. These digital assets allow people to own anything from in-game items, digital art, music, and financial instruments. To tackle this opportunity, we’ve built a platform for developers to build with NFTs and a gaming studio to deliver NFT content.

With at least $100bn spent on in-game items a year, we believe the gaming industry is a perfect use case for NFTs. The Immutable Studio gives true ownership to players by building games where they are free to buy, sell, and trade their hard-earned in-game items.

At the same time, NFT trading is inefficient: transactions take time to confirm, and Etherum can process fewer than 5 NFTs per second for the whole world combined. To solve this problem, we have built the Immutable X platform to help businesses scale NFT trading—providing instant trades, scalability, and no gas fees without compromising user custody.

We’re looking for a Customer Support leader who will define the strategy and build the support organization of the whole company—for the tech platform and our gaming studio. Ultimately, you’ll be accountable to turn Customer Support into a strategic advantage for the business. 

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver in our success so far.

For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the requirements of a job listing, do yourself (and us) a favour by still applying! It’s highly likely you’ll bring something to the workplace that we haven’t thought of yet, and we would love to hear from you.

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.