Customer Support Jobs in Web3

The Internet has opened the doors for universal, cross-border, and non-violent collaborative effort to fight for our freedom. However, the Internet has also opened the doors for global surveillance and manipulation. We believe humankind should use technology as a liberating tool to unleash all the goodwill and creativity of our species, rather than as a tool to enslave and take advantage of one another. Thus, Aragon is a fight for freedom. Aragon empowers freedom by creating liberating tools that leverage decentralized technologies. — The Aragon Manifesto

Aragon Association is a small, remote-only team of people that span a broad range of backgrounds, interests, and geography. We're dropouts and Ph.D.s, craft beer and coffee lovers, living across the Americas and Europe, who are designing and building tools to secure and govern decentralized organizations.

Aragon Association has overseen the production of the leading smart contract framework to build DAOs, with toolkits for developers to seamlessly integrate their apps with DAO functionality, and a decentralized dispute resolution system.

We're looking for a passionate and experienced Head of Technical Support to build and grow a professional and flexible guild (team) and helping communities in their decentralization journey by leveraging the Aragon DAO infrastructure.

This is a cross-functional role where you will work together with multiple teams on a day-to-day basis including Growth, Ecosystem and Product. This position reports directly to Aragon’s Executive Director. The unit is expected to transition completely under the Aragon Network DAO where the Head of Technical Support will report directly to the executive sub-DAO (a council of three members elected by the ANT token holders). 

Your first months will be focused on design and refinement of the operational model and processes (e.g ticket classification, escalation and resolution) of the technical support division. You will also work with working with Aragon’s leadership to develop an incentive framework that equitably compensates technical support team/guild for their work - a decentralized network of contributors. You will have a large degree of autonomy and the potential to create incredible value within and outside of the Aragon, DAO, and the overall Blockchain ecosystem. 

🧑‍💻 Culture & Perks

• Bold ideas are worshipped
• Remote work
• Flexible time, for real (This role is location agnostic, but we ask that you overlap some working hours with Central European Time - CET)
• Training / personal development budget
• Support for setting up your remote work environment
• Casual environment (as long as you wear clothes, we are good!)
• Collaboration, collaboration, collaboration
• Titles don't mean nothing, you earn respect by being who you are
• Work / Life balance - Competitive compensation schemes
• Off-sites (when the world allows it)

This role is location agnostic anywhere in the world. Though we ask that you overlap some working hours with Central European Time (CET). We are a fully distributed team and have the tools and benefits to support you in your remote work environment. The Aragon Association is an Equal Opportunity Employer, and the steward of the Aragon project, a community of DAO creators, developers, and users experimenting with new forms of social coordination and governance. Talk to us at Discord!