Customer Support Jobs in Web3

About OKX

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you

About OKC

OKC (OKX Chain) is an EVM-compatible L1 built on Cosmos with a focus on true interoperability (IBC) and maximised performance. At high scalability, developers can build and scale with low gas fees. The OKC ecosystem and infrastructure, including the all-in-one multi-chain Web3 interface, enables a seamless experience for both developers and users

Key responsibilities

• Strategise and grow an organic developer community for OKC in target markets such as North America and Southeast Asia offline and online
• With an iterative mindset, develop a community calendar that supports the business expansion, product launch and drive brand awareness
• Hold frequent offline developer community meet-ups
• Identify, plan, and execute on developer conference opportunities for OKC
• Work in collaboration with the product and core development team to improve the developer experience on OKC
• Assist the team with offline marketing efforts and community building

Key requirements

• Proven track record in community building and/or technical development experience
• Experienced in Web3 development on L1s
• Excellent stakeholder and project management skills
• Ability to handle multiple tasks, manage expectations and coordinate with counterparts across stakeholders under tight timelines
• Highly organised and structured, strong ability to problem solve and make use of data whenever required
• Good to have - Good understanding of Golang (Go Programming Language)