| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Bitcoin Depot | Atlanta, GA, United States |
| |||
Aptos | Palo Alto, CA, United States | $67k - $90k | |||
NaturalMotion / Zynga | European Union | $72k - $100k | |||
Binance | Malta |
| |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Aave | United Kingdom | $58k - $75k | |||
Binance | Buenos Aires, Argentina |
| |||
Kyowa Kirin North America | Princeton, NJ, United States | $54k - $87k | |||
PandaCrypto | Austin, TX, United States | $96k - $109k | |||
Binance | Africa |
| |||
Coin Metrics | Dublin, Ireland | $72k - $100k | |||
Coin Metrics | United Kingdom | $72k - $100k | |||
BitMEX | Tainan, Taiwan |
| |||
BitMEX | Vancouver, Canada |
| |||
Immutable | EMEA | $63k - $82k | |||
Binance | Jakarta, Indonesia |
|
This job is closed
Bitcoin Depot is looking for Vendor Support Representatives to join our team for a 4 month engagement. You will take continuous inbound calls from field maintenance technicians to review completed work with techs in the field and, once confirmed, release them from site. Once conversions are completed the location will be handed off to another resource who will update systems accordingly. We are providing call queue coverage from 8am to 12am ET Monday through Friday and 8am ET to 5pm ET on Weekends.
Responsibilities:
- Promptly and politely answer incoming calls, from field maintenance vendors by using a Vonage phone queue.
- Review checklist of items with field maintenance technicians calling in to checkout following the completion of onsite work.
- To work alongside other team members by learning and using Slack, Gmail, G Suite and other operational systems.
- Updating project worksheets as calls are completed.
- Monitor BTM machines and provide troubleshooting support for common issues encountered. Gather details for any failed conversions and steps taken to that point.
- Escalate to Level II support as needed to resolve challenging and more technical issues.
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.