Customer Support Jobs in Web3

Who We Are

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Japan.

What You’ll Be Doing:

• Facilitate the design deployment, and management of API integration solutions
• Participate in projects and roll out; support the integrity and stability of application platform including life cycle management and continuous improvement
• Analyze business requirements and turn into technical specifications
• Work with vendors, users, and working partners to ensure the transfer of solutions into operations
• Ensure smooth operations and integration of APIs
• Troubleshoot problem and propose recommendation to resolve issue
• Collaborate with developers and/or external parties to resolve technical issue
• Monitor integration timelines and responsible for the documentation
• Handle and solve technical enquiries from clients

What We Look For In You:

• Tertiary qualification in an IT discipline or related field
• Minimum 5 years of relevant work experiences with track record in technical integration, API operations
• Familiar with computer network knowledge, such as TCP/IP principle is preferred
• Experience on API Integration with internal system and third-party software is preferred
• Experience in technology development is preferred
• Good understanding of trading products business
• Demonstrate ability to create strong working relationships with internal and external stakeholders
• Experience working with teams across offices and time zones
• Proficiency in both written and spoken English and Chinese
• Passionate and proactive team player

Highlights of Perks and Benefits:

• Market competitive total compensation package
• Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
• 401K with company contribution
• Flexible PTO policy, company paid holidays, and flexible hours
• UberEats Program
• Paid Parental Leave
• Employee Referral Bonus Program paid in BTC
• Company Donation Match
• More surprises when you join!

Okcoin Statement:

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.