Customer Support Jobs in Web3

About us:

Public.com is an investing platform that helps people become better investors. Members can build a diverse portfolio of stocks, funds, and crypto within a single platform.

On Public, ownership unlocks an experience of content and education, contextual to their portfolio, created by a million+ strong community of investors, creators and analysts.

Public puts investors first, and doesn’t sell trades to market makers or take money from Payment for Order Flow (PFOF).

We announced our Series D funding round of $220 million in Feb. 2021, just two months after our Series C round. Our investors include Accel, Greycroft, (the original investors in Venmo) and Lakestar, as well as Will Smith (Dreamers VC), Tony Hawk, The Chainsmokers’ Mantis VC; NFL star J.J. Watt, NYU Stern professor and entrepreneur Scott Galloway, business executive Dick Parsons, Business Class founder Sophia Amoruso, and Shari Redstone’s Advancit Capital.

What you’ll do:

The Public Customer Experience team is looking for a CX Manager to help manage the CX team during a weekly schedule that will always include Saturday and Sunday coverage. As thelicensed Customer Experience Manager, you will be responsible for serving our members across all support channels and providing legendary service.

We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place via calls, live chat, email phone, social media, random acts of kindness, handwritten notes, proactive check-ins, being a great teammate, doing the right thing and behind the scenes support working with compliance and the engineers.

You have an extremely imaginative and persistent mind and can run multiple projects at the same time — because you will wear a lot of hats. You are curious and you also love to think of new ways to get members active and engaged within the app while improving processes and systems within and outside the CX department.

Since Public is in a regulated industry, this role will require the candidate to secure certain securities licenses as a prerequisite to being hired, including the FINRA Series 7 and Series 63 licenses. There will be an expectation to go into the office two days a week.

Who you are:

• Multiple years of working experience in customer support
• Outgoing, driven, customer-obsessed individual
• Great communication skills
• Growth mindset, someone looking to jump start their career
• Great time management skills
• Ability to proactively resolve concerns in a prompt, professional manner

Bonus Points:

• Startup Experience is a plus

Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type. We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.