ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
BloXroute Labs | Hong Kong, Hong Kong | $84k - $90k | |||
Flow Foundation | Remote | $16k - $21k | |||
Decentralized Perpetual Exchange | Remote | $48k - $72k | |||
Gate.io | APAC | $68k - $100k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Gate.io | APAC | $63k - $72k | |||
Phantom | Remote | $225k - $265k | |||
bloXroute Labs | Hong Kong, Hong Kong | $68k - $75k | |||
WOO | Taipei, Taiwan | $36k - $90k | |||
Entangle Labs | Remote | $110k - $150k | |||
Coinbase | Remote | $127k - $149k | |||
Coinbase | Remote | $132k - $155k | |||
Coinbase | Remote | $175k - $206k | |||
Polygon Labs | United States | $90k - $105k | |||
Crypto.com | Hong Kong, Hong Kong | $126k - $127k | |||
Coinbase | Remote | $175k - $206k |
bloXroute is seeking a dynamic and experienced Customer Success Manager in the APAC region to join our winning team. In this role you will be the primary point of contact for our customers ensuring they achieve their business objectives through bloXroute’s products and services. This is a unique opportunity to work closely with the bloXroute Business team at a company with cutting-edge technology. Part of this role will involve onboarding new customers, providing ongoing support, and driving customer satisfaction and retention.
Responsibilities
- Guide new customers through the onboarding process
- Conduct training sessions and educate customers on services and best practices
- Act as a point of contact for customer inquiries ensuring timely and effective resolution
- Understand customers’ business goals and provide strategic technical guidance
- Work closely with Engineering team on learning new services
Requirements
- 3+ years of proven experience in customer success or a related role
- Deep understanding of blockchain technology, DeFi and the cryptocurrency ecosystem
- Exceptional communication, collaboration and presentation skills with the ability to build rapport and trust with customers
- Proven problem solving skills and proactive approach to addressing customers needs
- Ability to work independently in a fast-paced environment
- Fluency in English; proficiency in additional APAC languages