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Hypernative📍 Remote | $84k - $115k | |||
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Uniswaplabs📍 Remote | $202k - $225k | |||
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Hypernative is the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by top crypto-native organizations to protect billions in on-chain value.
Backed by world-class investors and experiencing rapid growth, we’re building a customer centric organisation that helps our customers stay safe, agile, and ahead of threats. Now we’re hiring a Customer Success Manager in to join us on this mission.
As a Customer Success Manager at Hypernative, you’ll own the post-sale relationship with some of the most innovative Web3 organizations in the region. You’ll ensure they are effectively onboarded, fully adopting our platform, and continuously seeing value from their investment in Hypernative.
You’ll also play a key role in identifying and surfacing upsell and expansion opportunities (UEX) to our Sales team, as well as owing the renewal of customers.
This is a great opportunity for a proactive, technically-minded CSM who thrives on customer impact, cross-functional collaboration, and shaping success at the bleeding edge of blockchain security.
Key Responsibilities
- Own customer onboarding and success for a portfolio of US based clients, ensuring smooth activation and adoption (as well as some EMEA or US based clients initially)
- Build strong stakeholder relationships across technical, security, and executive levels
- Develop tailored success plans, align on KPIs, and track progress toward measurable outcomes
- Drive platform adoption, ensuring full integration, optimized alerting, and effective incident response workflows
- Identify and qualify upsell/expansion opportunities (e.g. additional chains, features, or teams), and partner with Sales to execute
- Collaborate with our dedicated Renewals Manager to support retention and renewal conversations with customer context and advocacy
- Deliver strategic touchpoints including usage reviews, success check-ins, and Quarterly Business Reviews (QBRs)
- Champion the voice of the customer, sharing feedback with Product and R&D to drive roadmap priorities.
Requirements
- 5+ years in a Customer Success or Technical Account Management role at a B2B SaaS or cybersecurity company
- Experience supporting technical customers in a consultative role, ideally in Web3, cloud security, or developer platforms
- Strong ability to map customer needs to product capabilities and articulate value
- Demonstrated ability to identify commercial signals and coordinate with Sales for expansion execution
- Excellent written and verbal communication skills across technical and business audiences
- Knowledge of Web3 and DeFi
- Fluency in English plus one or more APAC regional languages
- Located in APAC time zone.
How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.