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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Unlimit | CY Office | $63k - $77k | |||
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Merchant Support Specialist (English and Russian speaking)
CY Office
Customer Success – Client Relations /
Full-Time /
On-site
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About Unlimit
Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, Banking as a Service (BaaS), and an on-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate locally and internationally easily across Europe, the UK, LatAm, APAC, India, and Africa. Unlimit has over 500 employees across 16 offices and five continents, including London, Frankfurt, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit https://www.unlimit.com
About the role:
Due to the constant growth and increase in the volume of work, Unlimit is looking for a Merchant Support Specialist to join its international team.
Responsibilities:
- Manage merchant’s operational queries and issues for successful resolution
- Proactively educate merchants on a range of topics including using and navigating Unlimint’s portals, reports, and reconciliation
- Troubleshoot, analyze, resolve, track, escalate, and document various technical problems
- Monitor and report on processing performance
- Collect merchant’s feedback and share it with internal teams to help identify potential new features or solutions
- Work together with various internal stakeholders to resolve client inquiries and to guarantee a high-quality project delivery
- Proactively work to identify opportunities to improve the customer journey/experience
Your experience and mindset:
- University degree or equivalent in Economics, Business Administration, or relevant field of study
- At least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services/banking industries
- Has 1-5 years experience of working within a customer-facing environment
- Excellent problem-identification and problem-solving skills
- Excellent communication skills; comfortable with leading meetings with C- level contacts
- Experience in managing customer relations (internal/external)
- Able to accurately perform under pressure
- Able to effectively cope with change
- Previous experience in the e-commerce payment industry is preferred
- Good command of both English and Russian (written and spoken)
- Excellent IT skills including Microsoft Windows and Office, and common web browser settings and configuration (e.g. Chrome, Safari)
We offer:
- Attractive monthly salary paid in line with experience
- Vacation, sick, and paid holidays
- Full-time: 5/2 (Saturday and Sunday days off)
- Modern workplace with all necessary equipment based in Cyprus (Limassol)
- A team of top international professionals to learn from
- Multicultural working environment
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.