| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
WOO Network | Istanbul, Turkey |
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WOO Network | Istanbul, Turkey |
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This job is closed
OPERATIONS LEAD
WOO Network is a financial technology (fintech) startup headquartered in Taipei, Taiwan with over 70 members globally. WOO Network aims to provide deep liquidity and superior order execution at the lowest cost for traders, exchanges, institutions, and DeFi platforms. Its flagship product, WOO X, is positioned as the ultimate trading platform for traders and institutions, featuring fully customizable modules, and first-to-market zero-fee trading with the deepest liquidity across spot and margin.
WOO Network was founded by Kronos Research, one of the top quantitative trading firms in the world generating $5 billion in daily trading volume, with the goal of democratizing access to the best-in-class liquidity, trading and yield generation strategies through various products.
At WOO Network, we seek the absolute best talent and recognize that diversity in our experiences and backgrounds can make us stronger. Our hiring and promotion process does not factor in race, gender, color, religion, nationality, ancestry, sexual orientation, age, marital status, disability, Veteran status, or any other status. Because, we believe these differences are what enable us to work towards a common and better future together.
If you agree with us, join us to expand our team in Turkey! Just as you can use our head office in Istanbul, remember that you can work completely from home!
Responsibilities:
- To create operational metrics, determining KPIs and starting localization project
- Establishment of operational tools, assignment of tasks
- Establishing integration between customer service and operation department.
- Money movement transactions audit, reporting and monitoring
- Electronic commerce records data audit
- Screening tool establishment, and setup of screening data processing performance
- To examine the qualified and technical requests of the users. Finalizing qualified requests.
- Working with the customer support department in a cooperatively and uninterrupted line. Participate in the creation of the integrated business plan between customer support department and operation department.
- Determining the operation workflow, performing efficient assignments accordingly
- To create an SOP database for operation and integrating the prepared SOP study with customer support and global operations department
Requirements
- Minimum 2 years experience in customer support leading, back office leading, operation supervisor or back office specialist for call/contact center. (Financial operations are plus)
- Excellent skills for Microsoft Office Application especially Excel. (SQL is plus)
- Native Turkish language is a must and advanced English speaking skills
- Strong problem solving/troubleshooting skills.
- Analytic thinking and reporting skills
- Strong knowledge of analyzing and reporting for raw datas
- Strong skills for management and team lead
- Global and local knowledge for personal data protection procedures
How do I get a job at DeFi?
Getting a job in the DeFi (decentralized finance) industry can be a competitive process, but there are a few steps you can take to increase your chances of finding a job in this field:
- Build up your skills and knowledge: To work in DeFi, you'll likely need to have a strong understanding of blockchain technology, as well as other related technologies such as smart contracts and cryptocurrency. Consider taking online courses or earning a degree in a relevant field to build up your skills and knowledge.
- Network with industry professionals: Attend meetups and conferences related to DeFi and make connections with professionals in the industry. Networking can be a valuable way to learn about job openings and get your foot in the door at a DeFi company.
- Create a strong online presence: Many DeFi companies will look at your online presence (such as your LinkedIn profile and personal website) when considering you for a job. Make sure to showcase your skills and accomplishments online and keep your profile up to date.
- Apply for relevant job openings: Keep an eye out for job openings at DeFi companies and apply for positions that align with your skills and experience. Apply for DeFi Jobs without Experience. Tailor your resume and cover letter to the specific job you're applying for and highlight any relevant experience or skills you have.
- Consider internships or volunteer work: DeFi Internships or volunteer work can be a great way to get your foot in the door and gain valuable experience in the DeFi industry. Many companies also offer internships to students, so consider applying for an internship if you're still in school.
- Be persistent: keep trying if you don't get a job right away. It can take time to find the right opportunity, but with the right skills and determination, you can land a job in the DeFi industry.