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QA Specialist - KYB Operations
Asia
Customer Support â Customer Experience /
Full-time: Remote /
Remote
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Responsibilities:
- Regular reviews on service cases and apply a scoring system on overall and individual quality metrics.
- Ensuring accurate manual data entries.
- Manage personal workload and ensure timely escalation of key risks/issues to the supervisor.
- Providing feedback on system malfunctions, SOP gaps and necessary upgrades.
- Identify best practices from service and operational delivery for QA standard enhancement.
- Improve QA standard for quality assessment by monitoring and liaising with internal operations according to business needs.
- Generate data reports with the use of Office Suites, and conduct quality analysis.
- Frequently report to the supervisor on valuable findings to improve quality performance and execute given tasks within a timely manner.
- Collaborate and liaise with stakeholders on quality improvement plans.Â
- Participate in internal and external training programs related to AML/CFT, and other subjects that may form part of the day to day work requirements.
- Handle any assigned ad hoc duties and ancillary activities.
Requirements:
- Bachelorâs degree or above, 2 years experience in Quality Assurance for corporate onboarding in the financial sector with substantial knowledge of relevant rules and regulations and the day-to-day compliance and operational affairs.
- Experience handling reviews of high risk and complex KYB cases as well as conducting reviews of Financial Institutions and Broker clients profiles.
- Good proficiency in conducting risk assessments, periodic/trigger reviews and enhanced due diligence.
- Knowledge of multiple client types (E.g: Non-Operating/Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts); and multiple EEA jurisdictions.
- Good knowledge of Virtual Asset Service Providers business types.
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Highly preferred for candidates to possess ACAMS/CAMS/CCAS/ICA certifications or others.
- Familiar with WORD/EXCEL/PPT/VISIO applications, and excellent in data analysis and reports.
- Proficiency in compliance applications and programmes such as World-Check & Jumio.
- Possess a good sense of judgment, excellent communication and interpersonal skills.
- Strong administrative and organizational skills.
- Prior knowledge in setting goals for continuous improvement of operational quality standards and able to analyze problems independently.
- Able to work under pressure, show a strong sense of responsibility, and a passion for Compliance, Operations and Quality assurance.
- Work proactively with a high sense of service mindset, strong problem solving and delivery skills.
- Adaptable in an evolving and fast-moving environment.
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What are the most popular non-tech jobs in web3?
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