| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Coin Metrics | Boston, MA, United States | $63k - $75k | |||
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Scroll.io | Singapore, Singapore | $36k - $75k | |||
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
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This job is closed
YOUR PURPOSE
Coin Metrics is recruiting an Account Manager candidate to join our team. Our Account Management team is responsible for customer support interactions, account management of our clients and advocacy of our customers.
YOUR VALUE
- Managing onboarding and client relationships with our European and UK Clients
- Addressing inbound from our community data users and processing feedback for our service and product teams.
- Understanding the customer’s organization and how our products and services can support them.
- Responding to customer inquiries and/or incidents and triaging issues to appropriate internal POC.
- Conducting or attending monthly client meetings and tracking follow-up items in Hubpot.
- Creating and monitoring customer dashboards that include product usage stats (including API usage), client engagement stats, product extension opportunities, and overall client health.
- Identifying key customer needs to inform future product roadmaps.
- Inspiring customers to think strategically about how our platform can support their business needs.
- Creating opportunities to expand the footprint within the organization through close relationships with customers
YOUR EXPERTISE AND EXPERIENCE
- Interest in crypto and crypto assets
- Strong communication skills
- Previous work in customer success, customer service, or sales
- Desire to work in customer service demonstrated by relevant coursework and/or past experiences
- Experience with Hubspot is preferable
- Basic understanding of APIs
LIFE AT COIN METRICS
Coin Metrics is a fun and fast-paced team with employees located across the globe. We are united by our OPEN (Open, Pioneering, Elucidating, and Neutral) core values. Our employees are empowered to do what’s best for our products, customers, and team members. Other benefits of working at Coin Metrics include:
- Competitive salary, 401(k) retirement plan or pension depending on location, bonus and options plans
- Comprehensive medical, dental, vision
- Remote or hybrid work options
- Paid time off
What does an account manager do?
Account managers are responsible for managing relationships with specific clients or customer accounts
Their primary role is to ensure that their clients are satisfied with the products or services they are receiving, and to identify and resolve any issues or problems that may arise
In order to effectively manage their accounts, account managers typically perform a variety of tasks, including:
- Communicating with clients to understand their needs and goals
- Developing and implementing strategies to meet those needs
- Handling any problems or issues that arise, and working to resolve them in a timely and satisfactory manner
- Negotiating contracts and pricing with clients
- Monitoring the performance of the account and making recommendations for improvement
- Upselling and cross-selling products or services to clients
- Providing regular reports to clients on the status of their accounts
- Building and maintaining strong relationships with clients