Account Manager Jobs in Web3

Boson Protocol enables an open tokenized economy by automating digital to physical redemptions using NFTs encoded with game theory. Boson Protocol disrupts e-commerce platforms by tokenizing Things and commerce data within a liquid digital market, built on DeFi. We call this Decentralized Autonomous Commerce.

Boson Protocol’s vision is to enable a capture-resistant, decentralized commerce ecosystem, by funding and accelerating the development of a stack of specialized applications to disrupt, demonopolize and democratize commerce.

We are empowering builders and partners to reinvent commercial exchange as we know it. If you are passionate about becoming part of that revolution, we hope you apply to join us!

Role Summary

As our Project & Account Manager, you will be responsible for onboarding new clients all through to delivering top-notch client experiences. You will be the owner of this full life cycle and collaborate with other teams to make sure both new and existing clients have the best possible experience. You will be an early member of this growing team reporting directly to our Head of Experiences & Environments.

You will be working with some of the top professionals in this industry and will position Boson Protocol as a leader in its field. As our Project & Account Manager, you will provide support to our Head of Experiences & Environments and work closely with Marketing team members when the project calls for this.

Key Competencies/Experience

• Experience in a supporting role for the purpose of consulting and onboarding brands including:
• managing inbound leads
• calendar management
• reporting
• onboarding and overall life cycle management
• Consulting on and creating creative experiential brand opportunities for the Metaverse
• Nurture existing clients and make sure they receive full-cycle top-notch client experiences for existing and future campaigns
• Ensuring that our clients receive the highest level of sales and operational customer service
• Update clients on Boson products and developments and educate them on best practices
• Partner with internal and client cross-functional teams on structuring and executing operational and strategic initiatives
• Manage client experience from start to finish:
• Follow up leads
• Intake with clients
• Summarise and follow up after meetings
• Manage sign off internally and externally
• Internal and external delivery & follow up
• Internal and client-facing project management

Must have skills and attributes

• Crypto / Blockchain / Web3 interest & knowledge is desirable
• Events, music or marketing background
• Able speak the e-Commerce language to e-Commerce people is desirable
• Listening, understanding and translating other’s input and needs
• Strong verbal and written communication skills
• Capability to articulate complexities in simple digestible ways
• Entrepreneurial mindset - DIY - fast-paced action bias
• Strong attention to detail
• Accurate reporting skills
• Excellent organization & project management skills
• Creative mindset
• Problem solver
• Analytical and proven ability to do research
• Customer Service mindset
• Excellent time management skills
• Experience with the following tools desirable:
• Google suite/Google product
• Project management and collaboration tools (Asana equivalent, Miro)
• CRM (Pipedrive)

Benefits of working with us

• Work Remotely in a dynamic, fast-growth startup
• The opportunity of working with bleeding-edge technology
• Close collaboration with leading projects and thought leaders in the space

Some of our guiding principles

• Dream Big: We have the ambition to become one of the core building blocks upon which the decentralized web will be built
• Self-Mastery: Mindful conduct and always on learning are critical components of personal and collective grow
• Collaboration: Expertise is key, but sharing knowledge and building together with joy is the foundation for truly remarkable work
• Stay lean: Our ethos is to create and share value equitably, with minimal value extraction and that is reflected in everything we do.