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Stronghold
$100k - $125k
Community Manager, SHx
San Francisco, California
Marketing /
Full Time /
Remote
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About the Company
Named a Forbes Fintech 50, Stronghold’s mission is to improve financial access by powering innovative payment and financial services solutions through our open APIs. We’ve been going deep to lay the underlying rails for modern payments and reach all customers with secure, transparent ways to move money. We are seeking team players who can evolve with the company as we scale and add new products. We are a team of technologists and industry experts who take a data-driven and innovative approach to solving problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards curiosity and grit.
Stronghold is proud of its SF Bay Area and New Zealand roots and strives to build a diverse team to serve our ecosystem better while staying true to our core values. Our core values are to Be Self Aware, Have Good Judgment, Be Curious, Seek Innovation, Excellent Communication, High Impact, Be Bold, Be Selfless, Be Accountable, Be Honest, and Show Grit.
About the Role
As the Community Manager for SHx, you will be the face and voice of our token community, building strong connections and driving meaningful engagement. You'll create strategies to grow and energize the SHx ecosystem, fostering a vibrant, inclusive, and informed community across platforms like Discord, Twitter, and Telegram. This role is perfect for someone passionate about crypto, skilled at building relationships, and excited to shape the future of blockchain-powered financial ecosystems.
What You'll Do
- Community Engagement
- Develop and implement strategies to foster engagement and growth within the SHx community across platforms like Discord, Twitter, and Telegram.
- Act as the primary point of contact for the community, responding to inquiries and fostering meaningful relationships with community members.
- Content Creation & Communication
- Create and distribute high-quality, engaging content (posts, newsletters, blogs, etc.) that aligns with the Stronghold brand and resonates with the SHx audience.
- Facilitate transparent communication between the community and the internal team, sharing updates, product announcements, and other relevant news.
- Feedback & Advocacy
- Gather feedback from the SHx community and present actionable insights to cross-functional teams.
- Serve as the voice of the SHx community, advocating for their needs and concerns within Stronghold.
- Event Management
- Plan and execute virtual and in-person events, such as AMAs, webinars, and community meetups, to strengthen connections within the SHx ecosystem.
- Metrics & Reporting
- Monitor and analyze community engagement metrics to evaluate success and optimize strategies.
- Provide regular reports to leadership on community growth, engagement, and sentimen
What We're Looking For
- Experience
- 3+ years of experience in community management or a similar role, preferably in blockchain, fintech, or tech startups.
- Demonstrated success in building and managing online communities.
- Skills
- Exceptional written and verbal communication skills.
- Proficiency in social media platforms, community management tools, and analytics software.
- Strong organizational skills and ability to juggle multiple projects.
- Knowledge
- Familiarity with cryptocurrency, blockchain technology, and SHx is a strong plus.A deep understanding of online communities and the ability to navigate the complexities of community dynamics.
- Mindset
- Passion for building inclusive, engaged, and vibrant communities.A proactive, problem-solving approach with an ability to adapt to fast-changing environments.
$100,000 - $125,000 a year
The base salary for this position will be determined based on consideration factors such as relevant experience, skills and qualifications for the role. Stronghold currently offers health benefits for eligible employees.
If you are based out of the San Francisco Bay area this is a hybrid role in our San Francisco Office and will be required to come on Monday, Wednesday & Thursday, otherwise this is a fully remote role.
As an equal opportunity employer, Stronghold does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.
Authorized to work in the United States (required)
No visa sponsorship available at this time
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What does a Community Manager in Web3 do?
A community manager in web3, also known as a blockchain community manager, is responsible for managing and growing a community of stakeholders interested in a particular blockchain or decentralized technology
This can include tasks such as moderating online forums and social media groups, organizing events and meetups, and engaging with community members to understand their needs and concerns
The ultimate goal of a community manager in web3 is to build and maintain a strong, active, and engaged community that can help drive the adoption and development of the underlying technology
Some specific responsibilities of a community manager in web3 may include:
- Developing and implementing strategies for engaging with and growing the community in social madia (most likely on Discord and Twitter)
- Moderating online forums and social media groups, and responding to community members questions and concerns
- Organizing and hosting events and meetups to bring community members together and foster collaboration and knowledge sharing
- Working closely with the development team to ensure that the community's needs and feedback are being taken into account in the design and development of the technology
- Providing regular updates and information to the community about the progress and status of the technology
- Dentifying and addressing any issues or conflicts within the community, and working to resolve them in a positive and constructive manner.