Community Manager Jobs in Web3

Company Overview
Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We’re home to the world’s best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.
Bleacher Report, a Warner Bros. Discovery company, makes it as easy as possible to be a sports fan by defining the moments that matter. Empowering, personal and community driven, its vision for making sports bigger than the game has led to unmatched engagement on social media, where it consistently ranks as the No. 1 digital and social brand. Bleacher Report also provides an industry-leading fan experience on mobile devices through its unparalleled app experience. This year Bleacher Report was ranked as one of the ‘World’s Most Innovative Companies’ by Fast Company. Find Bleacher Report on the web at www.bleacherreport.com and on Instagram @BleacherReport. Bleacher Report is a division of Turner Sports.
The Job
Turner Sports is seeking a Head of Community for blockchain/NFT-based video games and interactive experiences. The Head of Community will be responsible for owning and building a vibrant and engaged community for a portfolio of blockchain games and experiences. As a brand ambassador, this role will build a compelling community strategy to drive fan education, engagement, customer satisfaction, advocacy with new growth marketing programs and campaigns. This creative role will conceptualize and execute ideas for activations to incentivize user growth within the fan community.
The Daily
Actively manage the Turner Sports portfolio of communities and forums including creating a calendar of activities, programs, messaging, and promotion, identifying community members as moderators, engaging in conversation with fans, and being the conduit between the community and the games team. Balance community expectations, fan engagement, customer satisfaction, and business strategies. Provide customer service oversight to ensure the highest customer satisfaction. Parter closely with the games team as the voice of the community throughout the entire product lifecycle to fully support the product in market.
Build a multi-channel strategy across partners, social media, including Discord, and other touchpoints to amplify and build the games portfolio messaging and tone. Manage the games’ social media accounts and presence including publishing relevant content, responding and interacting with fans, and creating original content around game updates, news, giveaways, or general hype posts/memes
Partner with other internal or external organizations and communities to drive engagement and awareness for cross-promotional media opportunities. Maintain a relationship with WB Games for industry best practices and changing trends around community management
Utilize community tools, dashboards, and testing methodologies to measure, monitor, and manage fan engagement and feedback
Stay up to date with the latest industry developments at the intersection of games, blockchain technology, and NFTs. This includes researching how different communities operate and how they are structured and supported with the latest technology tools
The Essentials
Minimum of three years of managing online user communities and customer service for live operations
Experience working with communities working with blockchain projects, NFT communities, and financial enthusiasts
Deep knowledge of gaming communities including Discord, Twitter, YouTube, Tik Tok, etc.
Experience with community management analytics tools for fan insights
Passion for gaming, free-to-play and games-as-a-service
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].