Crypto Customer Support Jobs

Founded in 2016, Crypto.com serves more than 70 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

In another bold move, Crypto.com acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.

With the sale of NADEX to Cryto.com, this Technical Team Lead role offers a unique opportunity to work for two financial technology organisations in a short period of time and be an integral part in this transition. As Tech Team Lead of the Nadex Exchange Development group, you'll move across to work for Crypto.com at the end of the TSA where you'll continue your role for Crypto.com reporting to the CTO of Nadex.

Ensure maximum uptime for multiple production systems

Provide level one application production support to internal users for the trading, data processing, and IT operations

Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis

Work closely with internal users to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering team

A strong interest in working in technology and/or financial environments

10+ year experience on application support

1 year+ experience to support exchange / high frequency / low latency trading system.

Experience in Database query, Shellscript ; basic linux command

Help in setting up the support model with the team in long term

Excellent communication and interpersonal skills

A problem solver with a keen eye for detail

Provide phone or remote support in the non-office hour in case required

Experience with third-party IT support ticketing systems is a plus

Knowledge of Redis, Relational databases and log queries is a plus Preferred Technical Skills :

Able to support applications on linux environmen

Familiar with modern deployments using CI/CD

Familiar with operations under Linux environment

Understanding of FIX protocols is a plus

Understanding of AWS / Kubernetes is a plus

#LI-SF1

What you can expect from us?

We offer an attractive compensation package working in a cutting-edge field of Fintech.

- Huge responsibilities from Day 1. Be the owner of your own learning curve.

- The possibilities are limitless and depend on you.

- You get to work in a very dynamic environment and be part of an international team.

- You will get to have involvement in developing a brand new product from scratch alongside with a talented team.