ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Worldcoin | San Francisco, CA, United States |
| |||
Binance | Remote |
| |||
Okcoin | Malta |
| |||
Ava Labs | New York, NY, United States | $54k - $60k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
CoinFlip | Chicago, IL, United States |
| |||
Binance | Salvador, Brazil |
| |||
Okcoin | San Francisco, CA, United States | $54k - $70k | |||
Ferrum Network | Salt Lake City, UT, United States | $54k - $70k | |||
Bitcoin Depot | Caracas, Venezuela | $54k - $65k | |||
Provenance Blockchain Foundation | New York, NY, United States | $45k - $60k | |||
Coinbase | Manila, Philippines | $50k - $95k | |||
Terraform Labs | Remote | $45k - $65k | |||
Binance | Paris, France |
| |||
SwissBorg | Remote |
| |||
SwissBorg | Tallinn, Estonia |
|
Worldcoin
This job is closed
About the Team:
The newly formed Consumer Experience team inside the Product org will play a key role in scaling Worldcoin around the world. As we onboard millions of people — not just to Worldcoin, but to crypto — we want to be a true partner and guide in their journey. This team will be responsible for addressing user’s day-to-day questions and issues, advocate for them in the product development process, and produce proactive educational content.
About the Opportunity:
This is a unique opportunity to structure and manage the Customer Experience team. In this role you will:
- Own the most intimate points of contact with millions of users around the world across multiple interfaces, including Intercom live chat, email, store reviews, and support articles.
- Manage and grow the team of multi-lingual support agents.
- Design, implement, and maintain the processes, knowledge base, and other resources required for 24/7/365 support operations.
- Analyze data, and distill user feedback into weekly written reports to share relevant insights and trends.
- Partner closely with product managers, engineers, and designers to implement time sensitive fixes, and shape the long-term roadmap.
- Collaborate with Marketing and Comms to produce educational content.
About You:
- Obsessed with building world-class products, energized by interacting with users, and willing to go to unreasonable lengths to delight them.
- Excellent communication, problem solving, and conflict resolution skills.
- 2+ years of experience directly hiring and managing support agents.
- Experience in consumer products required. Crypto, financial, or international products are ideal, but not required.
- Excited about leading a team with 24/7/365 operations around the world and the effort that will be involved in developing this team.
- Proven ability to design processes, analyze data, and think critically to deliver strategic insights.
- You have a bias to action, high sense of urgency, and willingness to roll up your sleeves to get things done