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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Binance | CIS Region |
| |||
Ethereum Foundation | Remote |
| |||
Ava Labs | New York, NY, United States | $166k - $228k | |||
OKX | Hong Kong, Hong Kong |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | South East Asia |
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Juniper Square | United States |
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Celestia Labs | Remote | $70k - $110k | |||
Binance | Europe |
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Gate.io | ASIA | $72k - $80k | |||
Figment | Toronto, Canada | $22k - $80k | |||
OKX | San Jose, CA, United States | $52k - $80k | |||
OKX | Bahamas | $22k - $80k | |||
OKX | Bahamas |
| |||
Binance | South East Asia |
| |||
Braintrust | San Francisco, CA, United States | $11k - $63k |
Binance
This job is closed
Disputes Analyst (Customer service) - (Russian & English)
Remote â CIS Region /
Customer Support â Customer Experience /
Full-time Onsite or Remote
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Binance is the global blockchain company behind the worldâs largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regard to the customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- Proven customer-facing experience or experience as a customer service representative
- Added advantage for applicants with experience in finance, fraud, or risk industry
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skills and a good listener
- Ability to multitask, prioritize, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English and Russian
- Willing to work weekends and irregular hours
- A Binance P2P user
Working at Binance
⢠Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
⢠Fast moving, challenging and unique business problems
⢠International work environment and flat organisation
⢠Great career development opportunities in a growing company
⢠Possibility for relocation and international transfers mid-career
⢠Competitive salary
⢠Flexible working hours, Casual work attire
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Apply for this job
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.